Featured Speakers :

Michael Kreig
CEO
St John of God Ballarat Hospital
 Kate Brockman
Kate Brockman
Executive Advisor, The Whole Hospital Programme
Ministry of Health NSW
Adjunct Professor Sue O’Neill
Adjunct Professor Sue O’Neill
CEO
Albury Wodonga Health
 Carrie Marr
Carrie Marr
Executive Director of Organisation Effectiveness
Western Sydney Health District

Improving clinical outcomes and operational efficiency through enhanced patient experience

The quality of healthcare, patient safety and patient, family and staff satisfaction has always been a key driver for any healthcare provider, but the new National Safety and Quality Health Service Standards (NSQHS Standards) is putting pressure on the industry to focus on patient centred care right now.

Providing an improved patient experience and journey supports better health and clinical outcomes. In addition to these clinical improvements, patient quality and experience also improves overall performance transformation and will drive many hospitals to positively impact operational efficiency and financial performance.

The Patient Experience 2015 Focus Day, part of Australian Healthcare Week 2015, will present a series of Australian and international case studies discussing the following:

  • Leading transformation towards patient centred care
  • Building a business case for patient experience
  • Optimising clinical outcomes with patient centred care
  • Evaluating patient experience strategies to boost operational efficiency
  • Engaging patient and staff to deliver a better patient experience
  • Integrating patient experience into operational and health objectives
  • Collecting  and understanding patient feedback
  • Delivering personalised care for the patient
  • Measuring and monitoring patient experience for  continuous improvement
  • Streamlining the patient journey
  • Discharge planning strategies for seamless care through the patient journey
  • Improve patient flow
  • Models of care

Who should attend Patient Experience 2015?

CEOs, Chief Nursing & Midwifery Officers, Medical Directors, Directors of Nursing, and Clinical Governance Managers are crucial partners in driving these initiatives forward and fostering buy-in for effective patient-centred care strategies that align with your organisation’s strategy.


Sponsors & Exhibitors
Event Partners
Siemens
Featured Partner
Imatis Australia
eHealth Consortium
ClaveGuard
HT LABOR + HOSPITALTECHNIK AG
Allocate Software
Spotlight Partner
Laing O'Rourke
Blum
BENCHMARK by Kingspan
Telstra
VIP Lunch Host
Winscribe
VIP Breakfast Host
WSP
Coffee Partner
Schneider Electric
Cummins South Pacific
Asset Tracking Partner
Lamson
Juice Bar Sponsor
Hills Health Solutions
Showcasing Partner
Crawford Kitchens
Unify
Exhibitor
Shaw Contract Group
Device Technologies
Dexion
Olympus
Jayex
CSR
Bradford™
Gyprock®
Vertilux
Rauland Australia
Stryker
Healthspace
Hill-Rom
Paragon Care
Polyflor
Gerflor
Tarkett
Caroma
LINET
Austco
Dulux Australia
Camfil
Space Logic
National Surgical Corporation
ANL Lighting Australia
ArjoHuntleigh
Getinge
Maquet
Peacock Bros
Taubmans
Forbo
Ausco Modular
Willach Pharmacy Solutions
Hutchinson Builders
Weiss Klimatechnik
ALVO MEDICAL
EnergyAustralia
DB Health
Tripleplay Services
IntraSpace
Debetrek
Faraday
Lamicolor Pfleiderer
Materialised
Becker Pumps
CellCon
Networking Partner
Hansen Yuncken
Brookfield Multiplex
BVN
AECOM
Norman Disney Young
Woods Bagot
HASSELL
McConnel Smith & Johnson
DesignInc
Silver Thomas Hanley
Wood & Grieve
Billard Leece Partnership
Conrad Gargett Riddel Ancher Mortlock Woolley
Asset Flooring Group Australia
Herman Miller
Lectern Sponsor
Philips
Media Partners
Media Partner
GHP Network
Australian Hospital & Healthcare Bulletin
Australian Health Design Council
Sourceable
Strategic Partner
Industry Capability Network

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