Improving clinical outcomes and operational efficiency through enhanced patient experience
The quality of healthcare, patient safety and patient, family and staff satisfaction has always been a key driver for any healthcare provider, but the new National Safety and Quality Health Service Standards (NSQHS Standards) is putting pressure on the industry to focus on patient centred care right now.
Providing an improved patient experience and journey supports better health and clinical outcomes. In addition to these clinical improvements, patient quality and experience also improves overall performance transformation and will drive many hospitals to positively impact operational efficiency and financial performance.
The Patient Experience 2015 Focus Day, part of Australian Healthcare Week 2015, will present a series of Australian and international case studies discussing the following:
- Leading transformation towards patient centred care
- Building a business case for patient experience
- Optimising clinical outcomes with patient centred care
- Evaluating patient experience strategies to boost operational efficiency
- Engaging patient and staff to deliver a better patient experience
- Integrating patient experience into operational and health objectives
- Collecting and understanding patient feedback
- Delivering personalised care for the patient
- Measuring and monitoring patient experience for continuous improvement
- Streamlining the patient journey
- Discharge planning strategies for seamless care through the patient journey
- Improve patient flow
- Models of care
Who should attend Patient Experience 2015?
CEOs, Chief Nursing & Midwifery Officers, Medical Directors, Directors of Nursing, and Clinical Governance Managers are crucial partners in driving these initiatives forward and fostering buy-in for effective patient-centred care strategies that align with your organisation’s strategy.