27 - 28 March, 2019 |
ICC, Sydney, NSW

Aged Care

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

Dan Levitt MSc. CHE., Executive Director,Tabor Home Society (Canada)
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Dan Levitt MSc. CHE.

Executive Director
Tabor Home Society (Canada)

9:10 am - 9:40 am KEYNOTE PRESENTATION: Dementia Village Reflecting a Small-Town Settling – An interpretation of International Best-Practice Models Keynote Presentation

Lucy O’Flaherty, Chief Executive Officer,Glenview Community Services (Tasmania)
Glenview Community Services is transforming a derelict site at Glenorchy into what will be Australia’s first suburban village uniquely designed for individuals living with dementia. The design cleverly adapts international best practiced models, including De Hogeweyk village in the Netherlands, where residents have been found to live longer and take fewer medications. The premise of their design is to create de-stressed environments and give individuals living with dementia and their families the opportunity to enjoy ‘real’ life experiences and personalised living. In this session, Lucy will provide insight on this innovative model of care and discuss:
  • Their experience visiting international best practice models that are a reflection of real life, had a positive impact on residents and their families, and encouraged a mobility and independence
  • Key considerations and principles for planning and designing this unique environment to create familiarity for Tasmanian residents
  • How can we measure happiness?
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Lucy O’Flaherty

Chief Executive Officer
Glenview Community Services (Tasmania)

9:40 am - 10:10 am Eliminating Elder Abuse: Strengthening Protections for Seniors in Aged Care

Norah Barlow, Chief Executive Officer,Estia Health
With reference to the ALRC Report and Report on Regulation, Norah will give insights on:

  • Abuse and abusers has many guises
  • Who are the abusers
  • Current statutory framework
  • Estia Health’s proposition for change
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Norah Barlow

Chief Executive Officer
Estia Health

Aged care has become increasing consumer-centric with Stage 2 of the CDC reform being extended to June 2020. The next wave of reform intends to integrate the Home Care Packages Programme and the Commonwealth Home Support Programme into a single care at home programme to further simplify the way that services are delivered and funded. Are we ready for what’s next?

  • Leaders’ role in leading a culture for change in this highly competitive and changing environment
  • Implementing efficiencies through procurement – Driving productivity, cost and energy efficiencies through regular review of your pricing structure and contracts
  • Leading a change in perception to erode the stigma on working in a nursing home environment and attract and retain the younger generation
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Sue Levy

Chief Executive Officer
Goodwin Aged Care

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Joseph McCarthy

Chief Executive Officer
NovaCare

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Lucy O’Flaherty

Chief Executive Officer
Glenview Community Services (Tasmania)

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Bruce Thornthwaite

Chief Executive Officer
SWIAA

10:40 am - 11:10 am Speed Networking

11:10 am - 11:50 am Networking Morning Tea

11:50 am - 12:20 pm Evaluating the Success and Impact of Your Business Model and Service Offerings

Sue Levy, Chief Executive Officer,Goodwin Aged Care
Having spent more than 18 months implementing a new business model in response to CDC reform, Goodwin Aged Care goes back to the basics to evaluate the success and impact of their business model and service offerings. A key factor of their evaluation process is reassessing their purpose; customer demographic and geographic; and models of care. In this session, Sue will provide insight on how they go about evaluating the success of their implementation and the significance of:
  • Going back to the basics – What is our purpose? Do our actions align with our vision? What is our differentiator?
  • Key metrics for evaluating the success and impact of your business model and product
  • Stakeholder engagement and collaboration in assessment can ensure relevance and suitability of your models of care and service offerings
  • Look toward technology – What can you leverage to improve the digital experience?
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Sue Levy

Chief Executive Officer
Goodwin Aged Care

12:20 pm - 12:50 pm CASE STUDY: Kincare’s Transformation Journey and Combatting the Challenges Presented by Significant Shifts in the Marketplace

Jason Howie, Chief Executive Officer,Kincare
Kincare has had to fundamentally transform their organisational structure, products and vision from being Government to Consumer oriented in response to home care reform. Their journey, while successful, was not without its challenges as external factors can be uncontrollable and unpredictable. In this session, Jason will discuss:
  • Their transformation journey and main learnings
  • The importance of learning from your mistakes
  • How being results-oriented can help educate consumers to better understand your service offerings
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Jason Howie

Chief Executive Officer
Kincare

12:50 pm - 1:20 pm Technology in Healthcare is All About Humans

Jenna Leo, Chief Executive & Co-Founder,Homecare Heroes
Technology is the way of the future.  It is a connector and enabler that acts, not to replace people, but to enhance the client and employee experience in addition to their wellbeing.  We will go through how technology can kick start growth and allow organisations to address specific niches and needs.  On the human side, technology attracts and supports a resilient and driven workforce and culture that embraces change.

·       Use technology to improve customer and patient experiences
·       Attract and retain a resilient and motivated workforce who embrace change
·       Discover how technology can assist you to service and scale your niche
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Jenna Leo

Chief Executive & Co-Founder
Homecare Heroes

1:20 pm - 2:20 pm Networking Lunch

Interactive Discussion Groups

Group A

2:20 pm - 3:40 pm Exploring Assistive Technologies for Aging in Place and Independent Living
Dan Levitt MSc. CHE., Executive Director,Tabor Home Society (Canada)
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Dan Levitt MSc. CHE.

Executive Director
Tabor Home Society (Canada)

Group B

2:20 pm - 3:40 pm Design Principles for Creating Personalised Living Spaces that Generate Familiarity
Joseph McCarthy, Chief Executive Officer,NovaCare
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Joseph McCarthy

Chief Executive Officer
NovaCare

Group C

2:20 pm - 3:40 pm Seeing the Person First – Enabling Personhood in Dementia
Margaret Ryan, Head of Dementia Services,Bupa Care
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Margaret Ryan

Head of Dementia Services
Bupa Care

Group D

2:20 pm - 3:40 pm Is Healthcare More Than Just Curing the Physical Body?
Jenna Leo, Chief Executive & Co-Founder,Homecare Heroes
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Jenna Leo

Chief Executive & Co-Founder
Homecare Heroes

3:40 pm - 4:20 pm Networking Afternoon Tea

4:20 pm - 4:50 pm CASE STUDY: Strategic Business Model to Create Synergy, Cost Efficiencies and Establish a New Brand

Fabio Maya, Chief Operating Officer,BlueCross Sapphire Care Kathy Warren, Regional Manager,BlueCross Sapphire Care Jane Jenkins, Regional Manager,BlueCross Sapphire Care
Collectively, Sapphire Care and BlueCross have been providing high quality community and residential care services for almost forty years and throughout this time, they have built trusted brands and respected reputations. Commencing November 2017, the merger provides a strategic platform to leverage growth and market opportunities to meet the needs of ageing Australians. In this session, Fabio will discuss how they came about this decision and key considerations for a successful merger and rebrand:
  • Culture change management to ensure synergy and the how similarity in culture aids a smooth transition
  • Main incentives for the merger – creating equity and cost savings, bigger buying power and greater scope and diversity of services within the marketplace
  • System integration challenges
  • Rebranding strategy and vision
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Fabio Maya

Chief Operating Officer
BlueCross Sapphire Care

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Kathy Warren

Regional Manager
BlueCross Sapphire Care

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Jane Jenkins

Regional Manager
BlueCross Sapphire Care

4:50 pm - 5:20 pm Couples Coming into Aged Care – The New World

John Engeler, Executive Manager - Assets and Property Services,SummitCare (Australia)
In this session, John will discuss key design considerations and furnishing for SummitCare’s unique Baulkham Hills centre 186 flexible living spaces that foster an environment for couple-living and take you from the hospital to the hotel:
 
·         Couples coming into aged care at the same time – its impact on health outcomes and experiences
·         Innovation in procurement and nurturing relationships to help ease the process
·         The requirement of having a flexible footprint in this dynamic and changing environment and being willing to adopt new business models
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John Engeler

Executive Manager - Assets and Property Services
SummitCare (Australia)

5:20 pm - 6:00 pm Networking Drinks

6:00 pm - 10:00 pm AHW Excellence Awards Ceremony and Dinner

Day 2

8:30 am - 9:30 am Registration and Networking

9:30 am - 9:40 am Opening Remarks from the Chair

Dan Levitt MSc. CHE., Executive Director,Tabor Home Society (Canada)
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Dan Levitt MSc. CHE.

Executive Director
Tabor Home Society (Canada)

9:40 am - 10:10 am INTERNATIONAL KEYNOTE PRESENTATION: New Strategies and Innovations to Engage Seniors in Eldercare

Dan Levitt MSc. CHE., Executive Director,Tabor Home Society (Canada)
The aim of this interactive keynote is to start a new conversation that reframes elderhood as an exciting stage in human growth and development. This session will provide inspiration, insight and a new lens to view housing and care as a spring board for the greatest chapter in life. Key topics will include:

• How are global trends in aged care changing? How will care in the nursing home of the future change in response?
• How does the new model differ from Aged Care in the past? What benefits does it provide seniors, their families, and the broader community?
• Reworking models of care is an expensive and lengthy process. What benefits do renewed approaches give aged care providers?
• What challenges does a shift in culture and care delivery models pose? How did you work to overcome these?
• What does the future hold for frail elders in regards to aged care delivery?
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Dan Levitt MSc. CHE.

Executive Director
Tabor Home Society (Canada)

10:10 am - 10:40 am PANEL DISCUSSION: Evolving Your Organisation’s Cultural Mindset to Support a Data Driven Environment Panel Discussion

Cameron Mackay, Chief Information Officer,Jewish Care Victoria Bruce Coller, Chief Information Officer,Sir Moses Montefiore Jewish Home
In an industry that is not traditionally data driven, the crucial turning point for success is the adoption of a different cultural mindset that drives the use of big data to better inform decision making. Putting data at the forefront of business strategy and developing workforce capability in analytics are key elements for a successful culture transformation.
  • Opportunities and challenges presented by big data – how can analytics help your business improve the quality of aged care?
  • Key drivers for enabling a shift in cultural mindset, including leaders’ role in driving change and change management strategies
  • Workforce analytic capabilities – Options to train and upskill or recruit the necessary personnel
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Cameron Mackay

Chief Information Officer
Jewish Care Victoria

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Bruce Coller

Chief Information Officer
Sir Moses Montefiore Jewish Home

10:40 am - 11:10 am CASE STUDY: Retro-Fitting Technology as Part of Jewish Care Victoria’s Digital Transformation

Cameron Mackay, Chief Information Officer,Jewish Care Victoria
With a $100 Million capital works portfolio underway, a major focus for Jewish Care Victoria (Jewish Care) has been their multi-year software refresh to create fully digitised environments. The implementation of mobility solutions, new software and transition to Cloud is planned and implemented from the start of their development process for new builds. However, Jewish Care is tasked with retro-fitting technology into their old buildings where technology was not front-of-mind.

In this session, Cameron will reflect on:
• Planning and designing new digitally-enabled facilities and retro-fitting technology into aging infrastructure
• Challenges in preparing for major new building works and how advanced planning and preparation is critical to business continuity
• Main learnings in their implementation journey and how digitalised environments drive process efficiencies and capacity to meet growing business demand
• Their focus on maturity – to achieve system integration and leverage the efficiencies
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Cameron Mackay

Chief Information Officer
Jewish Care Victoria

11:10 am - 11:50 am Networking Morning Tea

11:50 am - 12:20 pm CASE STUDY: Using Digital Health to Enable Integration for Elderly Residents in Aged Care Facilities

Cynthia Stanton, General Manager, Primary Care Advancement & Integration,Sydney North Primary Health Network
Secure exchange of health information is a core foundation of Australia’s expanding digital health program. This is in response to the GRACEMED study that identified less than 10% of residents’ medication charts matching their GP’s records. SNPHN is exploring ways in which My Health Record (MyHR) and secure message delivery (SMD) could be used to facilitate the increasingly complex nature of care in Residential Aged Care Facilities (RACFs) and to support clinical handover to improve patient safety.

Cynthia will provide insight on their survey and interviews with 103 local RACFs and their findings, with 56% of participants indicating they would benefit from more knowledge regarding the use of Digital Health Technology (DHT) to support medication management; improve clinical handover; reduce workflow duplication; and provide accurate and up to date information for sharing with other healthcare providers.
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Cynthia Stanton

General Manager, Primary Care Advancement & Integration
Sydney North Primary Health Network

12:20 pm - 12:50 pm Regular Assessment of New Business Models for Success and Relevance as Part of your Business Planning Strategy

Bruce Thornthwaite, Chief Executive Officer,SWIAA
It is critical that before an organisation enters to a financial commitment for refurbishment or new construction work of thousands if not millions of dollars the organisation has a full and total understanding the success of its current business model. These changes are driven by the consumer and Government regulations which mean that any older business model will not meet the new demands and be destined to fail. In this session, Bruce will discuss the key considerations when investing for new development and the importance of regular assessment for success and relevance to changing consumer needs.
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Bruce Thornthwaite

Chief Executive Officer
SWIAA

12:50 pm - 1:20 pm CASE STUDY: Using Video Game Technology to Improve Delivery of Care and Shift Attitudes Towards People Living with Dementia

Maree McCabe, Chief Executive Officer,Dementia Australia
• Dementia Australia (DA) launched BrainyApp in 2012: 42,000 downloads in the first 2 days and currently has 300,000 users globally • DA is exploring the use of video game technology to transform delivery of care and educate others to have more empathy towards dementia patients
• Learn how experiential learning leads to attitude and behavioural change
• Learn how a Dementia-friendly home App supports people to age in place
• Learn how the Virtual Forest App is used in a residential care setting and stimulates engagement and interaction in people with dementia
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Maree McCabe

Chief Executive Officer
Dementia Australia

1:20 pm - 2:20 pm Networking Lunch

2:20 pm - 2:50 pm CASE STUDY: Outcomes of the Butterfly Household Model of Care Trial Within The Salvation Army Aged Care Plus – A New Model of Dementia Care for Older Australians

Tania da Fonseca, Centre Manger,The Cairns Aged Care Plus Centre in Chapel Hill, QLD
The prevalence of Dementia is increasing dramatically throughout the World. Alzheimer’s Disease International provide alarming statistics associated with the phenomenal increase and prevalence of Dementia world wide and this is confirmed by Alzheimer’s Australia as being a health priority for Australians. In partnership with Dementia Care Matters, the Salvation
Army Aged Care Plus has successfully trialled an emotional intelligence framework to change the culture in caring for Persons with Dementia. The Butterfly Household Model of Care will revolutionise Dementia care within Australia and this will become increasingly pertinent in an environment as we head towards deregulation.
The presentation will focus on:
• A Dementia Model for the Future and the need for change to revolutionise Dementia care
• The journey of implementation to sustainability
• Outcomes and results of the emotional intelligence framework – Measuring thse success of a new model of care
• Making a difference for older Australians by breaking down the barriers between residents living with dementia
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Tania da Fonseca

Centre Manger
The Cairns Aged Care Plus Centre in Chapel Hill, QLD

2:50 pm - 3:20 pm CASE STUDY: St Patrick’s Green Aged Care and Retirement Village

Matthew Fisher, Director,Greengate
Development – Lessons Learnt in Building Unique Facilities in an Inner-Urban Setting In response to an increasingly deregulated environment, Kogarah, in Sydney’s south, will be the site for Greengate’s $80 million facility that uniquely services both aged care and retirement village residents. Due for completion by late 2017, Greengate adopts an innovative model of care by developing compact high-rises in the inner-urban setting. The design offers relaxed communal spaces to reflect everyday living and promote independence. In
this session, Matthew will delve into lessons learnt and challenges faced in designing and implementing this unique user-centric facility.
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Matthew Fisher

Director
Greengate

3:20 pm - 4:00 pm Networking Afternoon Tea

4:00 pm - 4:30 pm Designing Smart Homes as an Innovative Model of Care to Enable Longer Independent Living for the Aging Population

Dr Mohan Karunanithi, Group Leader – Health Services, The Australian eHealth Research Centre,CSIRO
As families and Generation Y begin to live further away from home and work full-time, and entry into residential care placements becomes scarce, providers must innovate to develop smarter homes to enable independently living and support aging parents. In this session, Mohan will discus how:
  • Ongoing care for chronic diseases management is not feasible in acute care setting of hospitals
  • Chronic disease management is only sustainable if care is delivered at the community level
  • Community care delivery can be enabled through innovative care delivery models using technology
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Dr Mohan Karunanithi

Group Leader – Health Services, The Australian eHealth Research Centre
CSIRO

4:30 pm - 5:00 pm CASE STUDY: New Initiative to Driver Greater Collaboration Between NSW Ambulance and the Aged Care Sector

Colleen Carter, Coordinator Palliative and End of Life Care,NSW Ambulance
NSW Ambulance has led the way with the development of Authorised Care Plans and Authorised Palliative Care Plans (both Adult & Paediatric) a project initially trialled with Sydney Children’s Hospital Westmead and the Aged Care Service in Southern NSW. The provision of integrated care within NSW Health is increasingly important given the aging population and the growing demand on the Health Service. Now, more than ever, all service providers, including NSW Ambulance, need to be working together to ensure that every opportunity is identified to improve outcomes for patients & increase efficiency for the Health Service.

In this session, Colleen will outline the benefits, implications and challenges of these Authorised Care Plans, how they facilitate better engagement andcollaboration with the Aged Care Sector.
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Colleen Carter

Coordinator Palliative and End of Life Care
NSW Ambulance

5:00 pm - 5:10 pm Closing Remarks from the Chair