27 - 28 March, 2019 |
ICC, Sydney, NSW

Aged Care Day One: 27 March, 2019

7:30 am - 8:30 am Registration and Networking

8:30 am - 8:40 am Opening Remarks from the Chair

Ross Peden - CEO, Christadelphian Aged Care

Ross Peden

Christadelphian Aged Care

8:40 am - 9:10 am Grand Site Tour

Since this year is double the size, we’ve introduced a guided site tour to showcase exciting new additions to the floorplan!

9:10 am - 9:40 am International Keynote Presentation: Workforce – The Greatest Challenge in Aged Care

Dan Levitt MSc. CHE. - Executive Director, Tabor Home Society (Canada)
Faced with multiple market dynamics across care and service delivery to an increasing sophisticated consumer, business success requires a strategy for growing and sustaining the workforce to meet care needs in a variety of settings.  This is one of the greatest challenges in aged care. Learn how to:

  • Develop a future workforce plan that considers size and structure, changing roles and services, manages growth and distinct workforce needs 
  • Improve supply and retention of the right workers with the right aptitudes in the right locations, and secure and sustain up-to-date skills
  • Be effective leaders by understanding your capacity as employers and the role of sector leadership 
  • Build sector-wide capabilities to innovate and extend new ways of working that is tailored to the needs of customers, their families, carers and communities

Dan Levitt MSc. CHE.

Executive Director
Tabor Home Society (Canada)

9:40 am - 10:10 am Solution Provider Session

Which delivers better care and support for older people – home care or residential? Consisting of two teams of three, this session will address some of the industry's most contentious topics in an entertaining new format.

Ross Peden

Christadelphian Aged Care


Kate Lambert

CEO & Co-Founder
Daughterly Care


Dr David Sykes

Dementia Australia


Sarah Newman

General Manager Home Services


Jim Nicolson

Manager – Aged Care Reform
New Zealand Ministry of Health (New Zealand)


Dan Levitt MSc. CHE.

Executive Director
Tabor Home Society (Canada)

10:50 am - 11:10 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:10 am - 11:40 am Networking Morning Tea

11:40 am - 12:10 pm Operational Efficiency: A Win Win for Older People in Hospitals – Reducing Time to Surgery and Length of Stay and Improving Outcomes for Hip Fracture Patients

Dr Hannah Seymour - Medical Director, Fiona Stanley Hospital
Hip fracture is common injury and despite the patients being some of the frailest in the hospital they are traditionally cared for by orthopaedic surgeons. Learn about transformational models of care that have improved outcomes for patients and reduced costs at Fiona Stanley Hospital:

  • A multidisciplinary approach with shared care by geriatrics and orthopaedics 
  • A guideline/framework agreed by the entire team including anaesthetics, nursing and allied health
  • How this approach has led to shorter times to surgery and lengths of stay, as measured  by the ANZ Hip Fracture Registry

Dr Hannah Seymour

Medical Director
Fiona Stanley Hospital

12:10 pm - 12:40 pm International Keynote Presentation: NZ Ministry of Health's Home Care Reform and Reframing Perspectives About the Aging Population

Jim Nicolson - Manager – Aged Care Reform, New Zealand Ministry of Health (New Zealand)
Learn how NZ Ministry of Health is:

  • Recognising the valuable contribution and opportunities of an aging population and balancing these considerations in reform to generate an illness to wellness environment to promote healthy living
  • Developing a new framework for home care community support as part of their reform
  • Integrating models of care with other health and social housing type services
  • Overcoming challenges around growing financial pressure and resource prioritisation

Jim Nicolson

Manager – Aged Care Reform
New Zealand Ministry of Health (New Zealand)

12:40 pm - 1:40 pm Networking Lunch

1:40 pm - 2:10 pm Customer Experience: How to Achieve Successful Aging in Aged Care

Marcus Riley - Chief Executive Officer, BallyCara
It’s important to help people enjoy this later stage in life. As aged care providers, it’s our duty to create an environment that allows customers to continue pursuing their passions and retain happiness. Learn how to foster successful aging by:

  • Understanding that successful aging is self-defined and is possible for all
  • Creating programs that are can be personalised and moulded to an individual’s needs and wants
  • Building an organisational culture that recognises the opportunity to establish a positive aging environment and embraces the responsibility to better enable successfully aging 

Marcus Riley

Chief Executive Officer

2:10 pm - 2:40 pm Differentiation: A Step by Step Guide to Help You Transform Your ‘Good’ Healthcare Business into a ‘Great’ Healthcare Brand

David Gollop - Founder & ECD, Be You Not Them
As your industry grows and consumers become better informed, how do you differentiate your business to stand out from the crowd, grow market share and connect with your staff and customers? 

Learn how to put your business on track to become a truly unique healthcare brand with life examples of how businesses have realigned to become brands that create lasting communities around their organisations and can still focus on solving real world problems for your customers while lifting their bottom line.

David Gollop

Founder & ECD
Be You Not Them

2:40 pm - 3:10 pm Customer Experience: Enhance Customer Service by Effectively Using and Presenting Real Time Data to Staff

Daniel Gray - Recreation Manager, Wintringham
Learn how Wintringham collects and evaluates practical data in real time to generate personalised programs that blend elements of recreation and leisure counselling:

  • How they created an app to increase efficiencies and continuously collect data in real time to gather trends on buyer preference 
  • The relationship between human assessments and data evaluation – Using data in conjunction with face to face assessments
  • Presenting the data in ways that engage the user via user friendly portals and data visualisation
  • Addressing challenges around technology through trial and error with end users and gathering staff input during the evaluation process

Daniel Gray

Recreation Manager

3:10 pm - 3:40 pm Networking Afternoon Tea

3:40 pm - 4:10 pm Operational Efficiency: Using Technology to Simplify Processes and Let You Focus on Caring

Damien Malone - Operations Manager, Residential and Community Services, Village Glen Aged Care Residences
Village Glen Aged Care Residences leverages technology to make life easier for their staff and create meaningful value add for customers. With reference to their portal and communication app, learn how they are:

  • Providing communication channels that are less time-intensive, offer quality information in real time and help to simplify the clinical staff’s role
  • Working smarter not harder so they can focus on their core function; delivering excellent care 
  • Engaging customers and their families and empowering residents to take control of their information
  • Implementation lessons learnt, such as having the right foundation, flexibility and persistence 
  • Working with partners collaboratively;  not changing what they do to fit someone else’s model 
  • Setting a vision with their desired outcome so they don’t get lost along the way

Damien Malone

Operations Manager
Residential and Community Services, Village Glen Aged Care Residences

4:10 pm - 4:40 pm International Keynote Presentation: Lessons about a Hyper Aging Society – How Japan is Using Technology to Address Aging Population Trends

Dr Takanori Shibata Ph.D - Chief Senior Research Scientist, National Institute of Advanced Industrial Science & Technology (Japan)
Japan has the highest percentage of senior citizens in the world with nearly 28% of its population being aged 65 or above. By 2040, that ratio is estimated to rise to a record-breaking 36%. Learn about:

  • The consequences of Japan’s hyper aging population, including a shortage of manpower giving care and social and economic challenges due to rising debt and social security obligations 
  • Technologies used in homes to provide physical assistance to care givers and the elderly and support the elderly in activities of daily living (ADL)
  • Using Artificial Intelligence (AI) to collect and analyse multiple data sets to improve quality of care
  • How Japan is encouraging nearly 6.1 million seniors to continue working until they are 75 (about 20% of the total age group) to close the labour-market gap while shrinking the age group needing support 

Dr Takanori Shibata Ph.D

Chief Senior Research Scientist
National Institute of Advanced Industrial Science & Technology (Japan)

4:40 pm - 6:00 pm Networking Drinks

6:00 pm - 11:00 pm AHW Excellence Awards Dinner & Ceremony – Dockside, Cockle Bay Wharf