27 - 28 March, 2019 |
ICC, Sydney, NSW

Digital Healthcare

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:40 am KEYNOTE PRESENTATION; Implementation of Digital Health Capabilities Across NSW Health Keynote Presentation

Dr Zoran Bolevich, Chief Executive, Chief Information Officer,eHealth NSW Dr Teresa Anderson, Chief Executive,Sydney Local Health District
Guiding the most stunning digital transformation of any Australian public health system, the eHealth Strategy for NSW Health 2016-2026 will equip the nation’s most populous state to sustainably meet mounting healthcare demands. The underlying vision is to harness innovations and solutions to realise a ‘digitally enabled and integrated health system delivering patient‑centred health experiences and quality health outcomes’. In this session, Zoran and Teresa will discuss developments in the 10-year eHealth Strategy for NSW Health and provide additional insights into innovations and governance in the electronic medical record.
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Dr Zoran Bolevich

Chief Executive, Chief Information Officer
eHealth NSW

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Dr Teresa Anderson

Chief Executive
Sydney Local Health District

9:40 am - 10:10 am The Role of the Consumer in the Digital Health World - How Engaged Will They Be?

Richard Royle, National Digital Health Partner,PwC
  • Consumers in Australia are accustomed to using their digital technology for retail, travel, banking and a range of other uses, but not for healthcare
  • What will have to change to get consumers involved and trusting of digital in a health context?
  • What should we be doing now to ensure strong consumer engagement?
  • What challenges will both consumers and the healthcare sector need to be aware of?
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Richard Royle

National Digital Health Partner
PwC

Big Data and clinical analytics will change the way healthcare is practised and delivered. Greater exploration in how we can appropriately and innovatively apply the concepts and technologies of the information age to improve health must be every organisation’s driving ambition.
• What are the opportunities and challenges for big data and clinical analytics to improve decision making and healthcare outcomes?
• Is your workforce appropriately skilled to be able to utilise, understand and leverage Big Data?
• Data governance and cyber security measures need to be considered when managing Big Data
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Dr Parisa Kouchaki

Data Scientist
Macquarie University

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Zoltan Kokai

Executive Director, Information, Technology and Capital Projects
Eastern Health

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Dr Clair Sullivan

Consultant Endocrinologist and Medical Informatician
Princess Alexandra Hospital

10:40 am - 11:10 am Speed Networking

11:10 am - 11:50 am Networking Morning Tea

Interactive Discussion Groups

Group A

11:50 am - 1:10 pm Safety and Quality in Digital Health and Electronic Medication Management - Proactive Review of System Use and Thematic Analysis of Incidents Arising
Andrew Hargreaves, Clinical Design Governance Manager - eMR Connect Program,eHealth NSW
Safety and Quality in Digital Health and Electronic Medication Management - Proactive Review of System Use and Thematic Analysis of Incidents Arising
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Andrew Hargreaves

Clinical Design Governance Manager - eMR Connect Program
eHealth NSW

Group B

11:50 am - 1:10 pm Predictive Modelling – How to Effectively Use Historical Data for Preventative Treatment
Dr Parisa Kouchaki, Data Scientist,Macquarie University
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Dr Parisa Kouchaki

Data Scientist
Macquarie University

Group C

11:50 am - 1:10 pm Opportunities and Challenges in Implementing E-Booking Systems to Connect Communities and Hospitals
Lynelle Hales, Chief Executive Officer,Sydney North Primary Health Network
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Lynelle Hales

Chief Executive Officer
Sydney North Primary Health Network

Group D

11:50 am - 1:10 pm How to Achieve a Win:Win with eReferrals: A Journey of Standardisation and Interoperability
Belinda Aisbett, eHealth Project Manager,Eastern Health
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Belinda Aisbett

eHealth Project Manager
Eastern Health

Group E

11:50 am - 1:10 pm Spotlight Interactive Discussion Group led by ICU Medical

1:10 pm - 2:10 pm Networking Lunch

2:10 pm - 2:40 pm Application of Natural Language Processing and Text Mining in Healthcare

Dr Parisa Kouchaki, Data Scientist,Macquarie University
  • Natural language processing (NLP) is a discipline of computer science describing the process of using of computer algorithms to extract meaning from unstructured written input
  • In the healthcare industry, NLP has many potential applications as healthcare information systems collect massive amounts of textual data about claims, patients, visits, prescriptions, physician notes and more. Insights extracted from these data could lead to enhanced healthcare quality, development of clinical and research initiatives, and lower costs
  • It is now possible to summarize the lengthy blocks of a clinical note by identifying key concepts and to improve clinical data integrity by mapping unstructured text to structured fields and many others
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Dr Parisa Kouchaki

Data Scientist
Macquarie University

2:40 pm - 3:10 pm Achieving the Next Step – Enterprise Mobility in Healthcare

Dimitri Fane, Director of Product Management,TrakCare
Enterprise Mobility is coming to healthcare, with the potential to transform care delivery.  And not a moment too soon.  The voice of the patient is now louder than ever, leading to rising expectations of the care experience. Most clinicians now own a smartphone and are frustrated that the technology systems that support them at work fall short of the user experience they have come to expect, and don’t provide the instant access to the relevant information they need – whenever, wherever they need it – to make informed decisions quickly. 

This session will explore:

  • The key opportunities for impact in the mobile-enabled enterprise
  • How Electronic Medical Record vendors are rising to the mobility challenge
  • What healthcare organizations need to do now – from work and facility redesign to governance strategies – to reap the benefits of the mobile-enabled enterprise
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Dimitri Fane

Director of Product Management
TrakCare

3:10 pm - 3:40 pm Current ICT Trends Impacting New Models of Care and Leveraging Emerging Technologies to Achieve Greater Connectivity and Access

Dr Anthony Maeder, Chair in Digital Health Systems & Co-Director,Flinders Digital Health Research Centre
Recent “disruptive technologies” currently impact business models in health, for example, mobile, cloud and IoT. These can catalyse new models of care which bring the focus of control closer to the individual or their carers. Empowering individuals to manage their health status addresses the burden of disease and improves quality of life. This presentation will provide some examples of how health services can leverage these technologies.

  • Greater connectivity and power of mobile devices supports distributed work tasks
  • Access to information when and where it is needed allows better health decisions
  • Collecting data continuously for individuals provides more personalised health understanding
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Dr Anthony Maeder

Chair in Digital Health Systems & Co-Director
Flinders Digital Health Research Centre

3:40 pm - 4:20 pm Networking Afternoon Tea

4:20 pm - 4:50 pm CASE STUDY: Digital Roll-Out Strategy – Insight into Australia’s First Large-Scale Digital Revolution

Michael Draheim, Chief Information Officer,Metro South Health
  • The significance of a well structured, well thoughtout pre-implementation process
  • Increasing stakeholder and clinical engagement throughout the design and implementation process to ensure the project remained patient and staff centred – an essential aspect of this transition
  • Delivering real time information at point of care and insight into how staff and patients are adjusting to this new system
  • Implementation challenges, including the challenge of training almost 5,600 staff in 10 weeks with 94% proficiency and commissioning
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Michael Draheim

Chief Information Officer
Metro South Health

Eastern Health’s Great Digital Information (GDI) 2020 Strategy supports and enables the innovative use of ICT to transform healthcare. It comprises of 6 key elements with EMR and Patient and Client Management System (PCMS) as their two main initiatives that are transforming Eastern Health’s service delivery. The GDI 2020 Strategy identifies a future state of ICT that will provide an environment that:
(i) supports the delivery of integrated, patient-centric information;
(ii) promotessecurity and accessibility of information; and
(iii) allows continual improvement of the ICT environment.

In this session, Zoltan and Andrea will highlight main learnings in deploying EMR while outlining their PCMS vision and implementation strategy.
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Zoltan Kokai

Executive Director, Information, Technology and Capital Projects
Eastern Health

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Andrea Wecke

Director - Performance Analysis and Health Information
Eastern Health

5:20 pm - 6:00 pm Networking Drinks

6:00 pm - 10:00 pm AHW Excellence Awards Ceremony and Dinner

Day 2

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:40 am Digitising Key Infrastructure – How to Become a Digital Hospital

Catherine Dunkerley, Stakeholder Engagement Manager,Standards Australia
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Catherine Dunkerley

Stakeholder Engagement Manager
Standards Australia

9:40 am - 10:10 am Solution Provider Session – Please contact James Hurlock on James.Hurlock@iqpc.com.au

Technology is the driving force for increased access to healthcare. Some healthcare providers are now exploring opportunities to adopt and adapt mobile technologies to a clinical environment, thus setting the foundation for greater device integration, simplifying clinical workflows and improving patient care and clinical engagement. However, such investment requires time, scrutiny and resources. How can organisations ensure an ROI in the long-run?
  • Establishing metrics for ensuring ROI
  • Core best practice principles that should define your benefits realisation management framework
  • Innovations in mobile technology and device integration with reference to current case studies and speculation around the benefits, challenges and implications
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Walter Kmet

Chief Executive Officer
Western Sydney Primary Health Network

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Adrian Hutchinson

Chief Nursing and Allied Health Information Officer
The Royal Children’s Hospital Melbourne

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Rod Sprenger

Technology Lead
Victorian Heart Hospital

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Dr John Lambert

Clinician Technologist
Clinician Technologist

10:40 am - 11:10 am CASE STUDY: Exploring the Challenges and Opportunities for Greater Collaboration Between Primary Health Networks and Local Health Districts Case Study

Walter Kmet, Chief Executive Officer,Western Sydney Primary Health Network
Western Sydney Primary Health Network (WentWest) together with its partner the Western Sydney Local Health District (WSLHD) developed an innovative care model that offers comprehensive and holistic care to complex patients. This, along with their suite of digital health tools, enables a more integrated, enhanced and secure interaction between patients and their provider.

In this session, Walter to outline:
  • The role of primary health networks (PHNs) to better organise and improve capacity of primary care
  • WentWest’s experience in collaborating with WSLHD to facilitate greater integrated care since 2014 and key initiatives moving forward
  • Challenges and opportunities for greater collaboration between PHNs and local health districts
  • Unique features of their digital enablers to support a more coordinate healthcare system
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Walter Kmet

Chief Executive Officer
Western Sydney Primary Health Network

11:10 am - 11:50 am Networking Morning Tea

11:50 am - 12:20 pm CASE STUDY: Western Sydney Local Health District’s Roll-Out of Australia’s First Real Time Online Patient Experience Digital Platform

Jessica Evans, Project Officer, Patient and Carer Experience Team – Clinical Governance,Westmead Hospital
Western Sydney Local Health District (WSLHD) wanted to know about patient experience as it happened and where it happened. To do this, WSLHD implemented Australia’s first real time online digital platform that captures feedback from patients, carers and families about their experience in any WSLHD facility. Staff are able to access various reports which can show the patient and carer experience in real time, and use the data to make quality improvements large and small at either a unit, facility or a district level.

In this session, the Patient and Carer Experience Team will discuss:
  • Key challenges in implementation and how they overcame these challenges
  • Benefits of having accessibility to real time data with nurses reportedly improving noise levels by 18% in three months in one of the key wards
  • How to empower staff to own their own data and make improvements
  • How Executive level involvement assists with managing and enacting change from top down
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Jessica Evans

Project Officer, Patient and Carer Experience Team – Clinical Governance
Westmead Hospital

12:20 pm - 12:50 pm Benchmarking Your Digital Solutions Against Best Practice to Determine Suitability and Room for Improvement

Dr Paul Bates, Chief Medical Officer,Bupa Australia and New Zealand
We are competing in an ever crowded digital market place. However, there is always a balance between what is required, what is desired and the extent to which we take action. Best practice benchmarking is a valuable exercise for improving operational efficiency and determining the suitability and effectiveness of your digital solution(s). In this session, Paul will discuss:
  • Benchmarking against best practice to ensure that you are making the right digital investment and determine how you can improve your investment
  • The importance of benefit realisation – a useful tool for estimating the value you can derive against costs of acquiring, developing and implementing
  • Finding the right business partners and remembering to solve real customer problems rather than creating solutions to the problem
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Dr Paul Bates

Chief Medical Officer
Bupa Australia and New Zealand

12:50 pm - 1:20 pm Spotlight Presentation by The eHealth Consortium

1:20 pm - 2:20 pm Networking Lunch

2:20 pm - 2:50 pm CASE STUDY: Embedding Benefits Realisation in Overall Strategy to Evaluate and Realise the Benefits of Your EMR Implementation

Peter Faulkner, Chief Executive Officer, Bendigo Health and Executive Director Bendigo Hospital Project,Bendigo Hospital
Successful delivery of EMR is inherently linked to benefits realisation. Bendigo Health regards it as a key business function integral to developing their business case. They defined relevant and measurable benefits supported by baseline data across the domains of financial, safety and quality and operational improvement. Benefits realisation is a useful tool
for estimating what they could derive through the implementation of the EMR in relation to these benefits.
  • Benefits realisation process for EMR implementation – overview and main learnings through process
  • Defining the benefit –the single biggest learning and single biggest trip-wire
  • Benchmarking their system for monitoring and measuring benefits against external bodies
  • Embedding Benefits Realisation Monitoring (BRM) into core business processes
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Peter Faulkner

Chief Executive Officer, Bendigo Health and Executive Director Bendigo Hospital Project
Bendigo Hospital

2:50 pm - 3:20 pm CASE STUDY: Learn How Change Management, Benefits Realisation and Procurement Strategies Enabled RCH’s Big Bang Approach Case Study

Adrian Hutchinson, Chief Nursing and Allied Health Information Officer,The Royal Children’s Hospital Melbourne
  • Extensive research and risk management before going live enables effective procurement processes
  • Insight into change management strategies, financial benefits and benefits realisation in EMR
  • Using mobility solutions and device integration as an avenue for improving the monitoring and accessibility of information throughout the implementation process and thereafter
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Adrian Hutchinson

Chief Nursing and Allied Health Information Officer
The Royal Children’s Hospital Melbourne

3:20 pm - 4:00 pm Networking Afternoon Tea

4:00 pm - 4:30 pm CASE STUDY: Digital Transformation for Quality and Safety: Data Driven Decision Making for Clinicians

Dr Clair Sullivan, Consultant Endocrinologist and Medical Informatician,Princess Alexandra Hospital
Digital health is the future of healthcare. A digital hospital needs clinicians to drive a step change in quality and safety using the digital platform. Streaming clinical analytics in real time can now be used to improve clinical decision making at the bedside. This patient centred digital transformation can deliver better patient outcomes as a return on investment in health technology.

In this session, Clair will discuss:
  • Digital transformation of quality and safety
  • Digital disruption and how to manage it
  • Digital data and analytics strategy
  • Putting data into the hands of clinicians for better care
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Dr Clair Sullivan

Consultant Endocrinologist and Medical Informatician
Princess Alexandra Hospital

4:30 pm - 5:00 pm CASE STUDY: Alfred Health’s EMR Portal and Their Implementation Journey

Gordon Bingham, Chief Nursing Information Officer,Alfred Health
Alfred Health is undergoing a digital transformation and will be among the first adult hospitals in Australia to initiate a patient portal as part of their EMR, giving patients and their families greater access to health information. Their digital transformation program will affect all clinical areas with Phase 1 due for completion by the end of 2018. In this session, Gordon will outline lessons learnt to date, why the portal was a must have feature of their EMR, and key challenges during implementation.
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Gordon Bingham

Chief Nursing Information Officer
Alfred Health

5:00 pm - 5:10 pm Closing Remarks from the Chair