27 - 28 March, 2019 |
ICC, Sydney, NSW

Digital Healthcare Day Two: 28 March, 2019

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

Hospitals are striving to transform their spaces and services to be less clinical and more customer-centric.
This panel is a mix of hospitality and tertiary education, giving you insight into how other industries are using digital to improve experiences, while sharing key lessons learnt that can be adapted to healthcare. Hear how:

  • Crown Group is integrating digital and mobile technology into their hotel rooms to create a customer facing experience mobile technology to give guests  access to information and services no matter where they are staying
  • Service NSW is finding ways to creatively use new and existing digital platforms to be more customer facing and customer focused in how they deliver services across the state
  • Western Sydney University is using insights to inform future customer experiences that will be enabled by technologies such as advanced data analytics and AI

Jennifer McNeill

Director Regional Service Centres
Service NSW


Wayne Taranto

Director of Hotels & Suites
Crown Group


Michael Burgess

Chief Student Experience Officer
Western Sydney University

9:50 am - 10:20 am Spotlight Interview: Don’t Underestimate the Professionalism of Cyber Crime: How to Protect You, Your Hospital and Your Patient

Det. Supt. Brad Marden - Coordinator Australian Cyber Security Centre, Australian Federal Police
This interview will address the impending crisis of national cyber crime as we move forward in this highly interconnected environment and what you can do to protect yourself, your hospital and your patient:

  • Cyber crime threats with potential impacts on the health sector such as the RansomWare or credential harvesting 
  • Understanding cyber criminals, the way they operate and their aggression in using your patients data
  • International case studies to demonstrate the effects of cyber crime and lessons learnt

Det. Supt. Brad Marden

Coordinator Australian Cyber Security Centre
Australian Federal Police

10:20 am - 10:50 am Spotlight Session by Forcepoint sc Pty Ltd

10:50 am - 11:20 am Networking Morning Tea

11:20 am - 11:50 am Big Data: ‘Useful Data’ or ‘Data Use’: Moving from Information to Artificial Intelligence to Machine Learning, to Change Staff Experiences and Empower Patients

Cheryl McCullagh - Director of Clinical Integration, Sydney Children's Hospital Network
The Sydney Children's Hospital Network's (SCHN) “Memory” strategy uses multiple information sources to improve the healthcare experience and care models for families and Staff. Learn how SCHN:

  • Empowers families and patients to self-manage their care through the My Health Memory App
  • Establishes commonalities between patient types and new characteristics about patient cohorts using EMR big data
  • Partners with universities to create shared work streams
  • Building understood parameters for data sharing in APIs, educating families on their rights and observing how an opt out consent model might be adapted in Australia
  • Restructuring business and staff models to support a flexible future state

Cheryl McCullagh

Director of Clinical Integration
Sydney Children's Hospital Network

11:50 am - 12:20 pm Optimisation: NSW’s Integrated Care Strategy Achieves Greater Interoperability between Systems and Data

Raymond Messom - Executive Director – Systems Information and Analytics, NSW Ministry of Health
NSW’s 6 year $180 million strategy is one of the first programs in Australia to demonstrate patient outcomes through integrated care. Learn how they:

  • Select technology for patient identification, monitoring and evaluation and improved outcomes
  • Use data, evidence of care pathways and locally-led models of care to draw value and demonstrate benefits of the program 
  • Leverage eHealth, digital support and executive buy in for program success

Raymond Messom

Executive Director – Systems Information and Analytics
NSW Ministry of Health

12:20 pm - 1:20 pm Networking Lunch

1:20 pm - 1:50 pm People: eHealth NSW’s Rural eMed Program – A Clinically-Led Approach to Change Management

Dr Grant Rogers - Rural eMeds Chief Medical Officer/Clinical Lead, Rural eHealth Program, eHealth NSW
Six rural health districts in NSW are collectively implementing eMeds; the largest implementation internationally. They are successfully managing change with a clinical focused approach. Learn how their collective state approach:

  • Enabled a clinically-focused approach to change management for enhanced usability for end users
  • Standardised the build and workflows across the six rural health districts to reflect best practices 
  • Shared resources
  • Generated an appreciation for the distinction between clinical engagement and clinical involvement 
  • Fostered greater collaboration between executives and medical leads to deliver a common vision across the six Rural LHDs

Dr Grant Rogers

Rural eMeds Chief Medical Officer/Clinical Lead, Rural eHealth Program
eHealth NSW

1:50 pm - 2:20 pm Optimisation: How to Optimise Your EMR as an Enabler to Innovate and Deliver Care Beyond the Hospital

You have the opportunity to use EMR as an enabler to innovate around emerging demand and care delivery. With reference to the Parkville Precinct EMR, learn how the Royal Children’s Hospital uses technology to:

  • Introduce new models of care that drive the future of health – “home-risation”
  • Achieve excellent care at greater efficiencies by moving away from high cost low access through optimisation
  • Be proactive rather than reactive 
  • Engage with external partners to move away from a bed-based system and better manage growing demand 

2:20 pm - 2:50 pm Optimisation: Telehealth in Practice - The Vision for Normality

 Telehealth and technology go hand in hand as a part of health care delivery. We can agree that it’s not the technology holding us back from reaching “business as usual”, so why are we at a state where telehealth is not seamless?
Incorporating telehealth into the patient journey is not as hard as you think!
From first response, emergency, inpatient, outpatient and back into the community, we will explore real patient journeys for benefit realisation and how to use what you have to integrate telehealth into your day to day practice.

You'll also learn how Tele-stroke in NSW used simple solutions with existing infrastructure and passionate clinicians without the big price tag.

2:50 pm - 3:20 pm Networking Afternoon Tea

3:20 pm - 3:50 pm Consumer Perspective: How to Effectively Co-Design with Consumers to Achieve Patient-Centred Care

Harry Iles-Mann - Patient/Consumer Advocate and Consumer Reference Lead, Australian Digital Health Agency
Co design with consumers will substantially improve the functionality and usability of technology and EMR. Learn how to: 

  • Ensure your interface with end users contributes value and meaning to their healthcare management, with insight into how customers collaborate with the ADHA to get the outcomes
  • Better engage customers to leverage more opportunities from co design and core principles from a health consumer’s point of view
  • Build respectable working relationships with consumers by treating each other as equals 
  • Counter challenges in co design, with all these learnings applicable to any digital health circumstance

Harry Iles-Mann

Patient/Consumer Advocate and Consumer Reference Lead
Australian Digital Health Agency

3:50 pm - 4:20 pm Optimisation: Benchmarking Against Your Peers to Improve Planning, Processes and Patient Safety

Joanne Chicco - Manager Data Quality, NSW Ministry of Health
In NSW, LHDs are coming together to compare administrative and clinical data and learn from each other. Learn about the benefits and challenges of friendly competition to:

  • Identify common data quality issues
  • Work together to identify the causes
  • Find out what peers have done to rectify the issues
  • Share knowledge and facilitate process improvements

Joanne Chicco

Manager Data Quality
NSW Ministry of Health

4:20 pm - 4:50 pm Big Data: The Building Blocks for a Rural Virtual Reality Health Service

Dr Shannon Nott - Rural Health Director of Medical Services, Western NSW LHD
Western NSW LHD is delivering comprehensive clinical care to patients regardless of where they live and what ground systems are available. But what does a rural virtual reality (VR) health service look like? Learn how they are:

  • Delivering innovative models of care that use telehealth to provide specialist advice remotely, systems to improve logistics of transport and involve an extended healthcare team at the bedside 
  • Using data with the ever increasing use of EMR to aid clinical decision making around patient deterioration and appropriate care
  • Overcoming the preconception that the standard of care in rural and remote areas less than that of urban and tertiary hospitals
  • Developing a VR critical care hub that fosters proactive data research and analysis 

Dr Shannon Nott

Rural Health Director of Medical Services
Western NSW LHD

4:50 pm - 5:20 pm Closing Remarks from the Chair and Conference Closed