Workforce redesign in the wake of aged care reforms: how Southern Cross Care is focusing on healthy ageing to drive consumer engagement

Workforce redesign in the wake of aged care reforms: how Southern Cross Care is focusing on healthy ageing to drive consumer engagement

In this article, Jo Boylan, Director of Operations at Southern Cross Care, shares insight into some of the strategies Southern Cross Care is using to reassess their workforce and current delivery model to transition to a more consumer-driven contemporary service.


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