Aged Care

8:00 AM - 9:00 AM Registration and Networking

9:00 AM - 9:10 AM Opening Remarks from the Chair

Dan Levitt MSc. CHE., Executive Director, Tabor Home Society (Canada)

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Dan Levitt MSc. CHE.

Executive Director
Tabor Home Society (Canada)

9:10 AM - 9:40 AM Dementia Village Reflecting a Small-Town Settling – An interpretation of International Best-Practice Models

Keynote Presentation
Lucy O’Flaherty, Chief Executive Officer, Glenview Community Services (Tasmania)
Glenview Community Services is transforming a derelict site at Glenorchy into what will be Australia’s first suburban village uniquely designed for individuals living with dementia. The design cleverly adapts international best practiced models, including De Hogeweyk village in the Netherlands, where residents have been found to live longer and take fewer medications. The premise of their design is to create de-stressed environments and give individuals living with dementia and their families the opportunity to enjoy ‘real’ life experiences and personalised living. In this session, Lucy will provide insight on this innovative model of care and discuss:
  • Their experience visiting international best practice models that are a reflection of real life, had a positive impact on residents and their families, and encouraged a mobility and independence
  • Key considerations and principles for planning and designing this unique environment to create familiarity for Tasmanian residents
  • How can we measure happiness?

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Lucy O’Flaherty

Chief Executive Officer
Glenview Community Services (Tasmania)

9:40 AM - 10:10 AM Solution Provider Session – Please contact James Hurlock on James.Hurlock@iqpc.com.au

Aged care has become increasing consumer-centric with Stage 2 of the CDC reform being extended to June 2020. The next wave of reform intends to integrate the Home Care Packages Programme and the Commonwealth Home Support Programme into a single care at home programme to further simplify the way that services are delivered and funded. Are we ready for what’s next?
  • Leaders’ role in leading a culture for change in this highly competitive and changing environment
  • Implementing efficiencies through procurement – Driving productivity, cost and energy efficiencies through regular review of your pricing structure and contracts
  • Leading a change in perception to erode the stigma on working in a nursing home environment and attract and retain the younger generation

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Sue Levy

Chief Executive Officer
Goodwin Aged Care
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Joseph McCarthy

Chief Executive Officer
NovaCare
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Lucy O’Flaherty

Chief Executive Officer
Glenview Community Services (Tasmania)
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Bruce Thornthwaite

Chief Executive Officer
SWIAA

10:40 AM - 11:00 AM Speed Networking

11:00 AM - 11:30 AM Networking Morning Tea

11:30 AM - 12:00 PM Evaluating the Success and Impact of Your Business Model and Service Offerings

Sue Levy, Chief Executive Officer, Goodwin Aged Care
Having spent more than 18 months implementing a new business model in response to CDC reform, Goodwin Aged Care goes back to the basics to evaluate the success and impact of their business model and service offerings. A key factor of their evaluation process is reassessing their purpose; customer demographic and geographic; and models of care. In this session, Sue will provide insight on how they go about evaluating the success of their implementation and the significance of:
  • Going back to the basics – What is our purpose? Do our actions align with our vision? What is our differentiator?
  • Key metrics for evaluating the success and impact of your business model and product
  • Stakeholder engagement and collaboration in assessment can ensure relevance and suitability of your models of care and service offerings
  • Look toward technology – What can you leverage to improve the digital experience?

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Sue Levy

Chief Executive Officer
Goodwin Aged Care

12:00 PM - 12:30 PM Kincare’s Transformation Journey and Combatting the Challenges Presented by Significant Shifts in the Marketplace

Jason Howie, Chief Executive Officer, Kincare
Kincare has had to fundamentally transform their organisational structure, products and vision from being Government to Consumer oriented in response to home care reform. Their journey, while successful, was not without its challenges as external factors can be uncontrollable and unpredictable. In this session, Jason will discuss:
  • Their transformation journey and main learnings
  • The importance of learning from your mistakes
  • How being results-oriented can help educate consumers to better understand your service offerings

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Jason Howie

Chief Executive Officer
Kincare

12:30 PM - 1:00 PM Eliminating Elder Abuse: Strengthening Protections for Seniors in Aged Care

With reference to the ALRC Report and Report on Regulation, Norah will give insights on:
  • Abuse and abusers has many guises
  • Who are the abusers
  • Current statutory framework
  • Estia Health’s proposition for change

1:00 PM - 2:00 PM Networking Lunch

Interactive Discussion Groups

Group A

8:00 AM - 9:20 AM Getting Patient Care ‘Down To a T’ – Learn How to Flexibly Adapt this Framework to Inform Decision- Making and Achieve Patient-Centred Care

Janelle White, Coordinator, Low Acuity Program Development, NSW Ambulance

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Janelle White

Coordinator, Low Acuity Program Development
NSW Ambulance

Group B

2:00 PM - 3:20 PM Exploring Assistive Technologies for Aging in Place and Independent Living

Dan Levitt MSc. CHE., Executive Director, Tabor Home Society (Canada)

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Dan Levitt MSc. CHE.

Executive Director
Tabor Home Society (Canada)

Group C

2:00 PM - 3:20 PM Design Principles for Creating Personalised Living Spaces that Generate Familiarity

Joseph McCarthy, Chief Executive Officer, NovaCare

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Joseph McCarthy

Chief Executive Officer
NovaCare

Group D

2:00 PM - 3:20 PM Seeing the Person First – Enabling Personhood in Dementia

Margaret Ryan, Head of Dementia Services, Bupa Care

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Margaret Ryan

Head of Dementia Services
Bupa Care

3:20 PM - 3:50 PM Networking Afternoon Tea

3:50 PM - 4:20 PM Strategic Business Model to Create Synergy, Cost Efficiencies and Establish a New Brand

Fabio Maya, Chief Executive Officer, Sapphire Care
Collectively, Sapphire Care and BlueCross have been providing high quality community and residential care services for almost forty years and throughout this time, they have built trusted brands and respected reputations. Commencing November 2017, the merger provides a strategic platform to leverage growth and market opportunities to meet the needs of ageing Australians. In this session, Fabio will discuss how they came about this decision and key considerations for a successful merger and rebrand:
  • Culture change management to ensure synergy and the how similarity in culture aids a smooth transition
  • Main incentives for the merger – creating equity and cost savings, bigger buying power and greater scope and diversity of services within the marketplace
  • System integration challenges
  • Rebranding strategy and vision

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Fabio Maya

Chief Executive Officer
Sapphire Care

4:20 PM - 4:50 PM Enhancing the Digital Experience and Driving Value for Customers Through Integration Platforms and Innovative Digital Solutions

Daniel Pettman, Chief Information Officer, BaptistCare
This case study will look at BaptistCare journey to deliver an integrated digital experience and the associated successes and learnings. Key components of the journey have been:
• A robust integration platform that enables connectivity between all BaptistCare’s system
• Establishment of engaging digital customer channels
• Centralised customer relationship
• Roadmapping future opportunities in the areas of B2B, B2C, customer analytics, API’s

Key learnings include:
• Understanding customer centricity
• The value of mature and re-usable platforms
• Impact of digital channels

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Daniel Pettman

Chief Information Officer
BaptistCare

4:50 PM - 5:20 PM Enabling Technology as Part of Your Market-Driven Strategy and Your Culture and Change Management Approach

Jackie Howard, General Manager, Anglicare SA James Bardsley, Head of Aged Care Strategy & Business Development, Anglicare SA
• What’s next for Consumer Directed Care in Aged Care – What does Consumer Directed Care look like in a market driven environment
• Enabling customer choice through access to technology in an Aged Care environment – “its not as difficult as you think”
• How introducing new technology in a market driven/rapidly changing environment can enable cultural change at a ground level

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Jackie Howard

General Manager
Anglicare SA
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James Bardsley

Head of Aged Care Strategy & Business Development
Anglicare SA

5:20 PM - 6:00 PM Networking Drinks

Day 2

8:00 AM - 9:00 AM Registration and Networking