Aged Care Day Two: 22 March 2018

8:00 AM - 9:00 AM Registration and Networking

9:00 AM - 9:10 AM Opening Remarks from the Chair

9:10 AM - 9:40 AM New Strategies and Innovations to Engage Seniors in Eldercare

The aim of this interactive keynote is to start a new conversation that reframes elderhood as an exciting stage in human growth and development. This session will provide inspiration, insight and a new lens to view housing and care as a spring board for the greatest chapter in life. Key topics will include:
• How are global trends in aged care changing? How will care in the nursing home of the future change in response?
• How does the new model differ from Aged Care in the past? What benefits does it provide seniors, their families, and the broader community?
• Reworking models of care is an expensive and lengthy process. What benefits do renewed approaches give aged care providers?
• What challenges does a shift in culture and care delivery models pose? How did you work to overcome these?
• What does the future hold for frail elders in regards to aged care delivery?

9:40 AM - 10:10 AM Solution Provider Session

9:10 AM - 9:40 AM Evolving Your Organisation’s Cultural Mindset to Support a Data Driven Environment

Panel Discussion
Daniel Pettman, Chief Information Officer, BaptistCare Cameron MacKay, Chief Information Officer, Jewish Care Bruce Coller, Chief Information Officer, Sir Moses Montefiore Jewish Home
In an industry that is not traditionally data driven, the crucial turning point for success is the adoption of a different cultural mindset that drives the use of big data to better inform decision making. Putting data at the forefront of business strategy and developing workforce capability in analytics are key elements for a successful culture transformation.
  • Opportunities and challenges presented by big data – how can analytics help your business improve the quality of aged care?
  • Key drivers for enabling a shift in cultural mindset, including leaders’ role in driving change and change management strategies
  • Workforce analytic capabilities – Options to train and upskill or recruit the necessary personnel


Daniel Pettman

Chief Information Officer

Cameron MacKay

Chief Information Officer
Jewish Care

Bruce Coller

Chief Information Officer
Sir Moses Montefiore Jewish Home

10:40 AM - 11:10 AM Retro-Fitting Technology as Part of Jewish Care Victoria’s Digital Transformation

Cameron MacKay, Chief Information Officer, Jewish Care
With a $100 Million capital works portfolio underway, a major focus for Jewish Care Victoria (Jewish Care) has been their multi-year software refresh to create fully digitised environments. The implementation of mobility solutions, new software and transition to Cloud is planned and implemented from the start of their development process for new builds. However, Jewish Care is tasked with retro-fitting technology into their old buildings where technology was not front-of-mind.

In this session, Cameron will reflect on:
• Planning and designing new digitally-enabled facilities and retro-fitting technology into aging infrastructure
• Challenges in preparing for major new building works and how advanced planning and preparation is critical to business continuity
• Main learnings in their implementation journey and how digitalised environments drive process efficiencies and capacity to meet growing business demand
• Their focus on maturity – to achieve system integration and leverage the efficiencies


Cameron MacKay

Chief Information Officer
Jewish Care

11:10 AM - 11:40 AM Networking Morning Tea

11:40 AM - 12:10 PM Regular Assessment of New Business Models for Success and Relevance as Part of your Business Planning Strategy

Bruce Thornthwaite, Chief Executive Officer, SWIAA
It is critical that before an organisation enters to a financial commitment for refurbishment or new construction work of thousands if not millions of dollars the organisation has a full and total understanding the success of its current business model. These changes are driven by the consumer and Government regulations which mean that any older business model will not meet the new demands and be destined to fail. In this session, Bruce will discuss the key considerations when investing for new development and the importance of regular assessment for success and relevance to changing consumer needs.


Bruce Thornthwaite

Chief Executive Officer

12:10 PM - 12:40 PM Using Digital Health to Enable Integration for Elderly Residents in Aged Care Facilities

Cynthia Stanton, General Manager, Primary Care Advancement & Integration, Sydney North Primary Health Network
Secure exchange of health information is a core foundation of Australia’s expanding digital health program. This is in response to the GRACEMED study that identified less than 10% of residents’ medication charts matching their GP’s records. SNPHN is exploring ways in which My Health Record (MyHR) and secure message delivery (SMD) could be used to facilitate the increasingly complex nature of care in Residential Aged Care Facilities (RACFs) and to support clinical handover to improve patient safety.

Cynthia will provide insight on their survey and interviews with 103 local RACFs and their findings, with 56% of participants indicating they would benefit from more knowledge regarding the use of Digital Health Technology (DHT) to support medication management; improve clinical handover; reduce workflow duplication; and provide accurate and up to date information for sharing with other healthcare providers.


Cynthia Stanton

General Manager, Primary Care Advancement & Integration
Sydney North Primary Health Network

12:40 PM - 1:10 PM Using Video Game Technology to Improve Delivery of Care and Shift Attitudes Towards People Living with Dementia

Maree McCabe, Chief Executive Officer, Alzheimer’s Australia
• Dementia Australia (DA) launched BrainyApp in 2012: 42,000 downloads in the first 2 days and currently has 300,000 users globally • DA is exploring the use of video game technology to transform delivery of care and educate others to have more empathy towards dementia patients
• Learn how experiential learning leads to attitude and behavioural change
• Learn how a Dementia-friendly home App supports people to age in place
• Learn how the Virtual Forest App is used in a residential care setting and stimulates engagement and interaction in people with dementia


Maree McCabe

Chief Executive Officer
Alzheimer’s Australia

1:10 PM - 2:10 PM Networking Lunch

2:10 PM - 2:40 PM Outcomes of the Butterfly Household Model of Care Trial Within The Salvation Army Aged Care Plus – A New Model of Dementia Care for Older Australians

Sharon Callister, Chief Executive Officer, The Salvation Army Aged Care Plus
The prevalence of Dementia is increasing dramatically throughout the World. Alzheimer’s Disease International provide alarming statistics associated with the phenomenal increase and prevalence of Dementia world wide and this is confirmed by Alzheimer’s Australia as being a health priority for Australians. In partnership with Dementia Care Matters, the Salvation
Army Aged Care Plus has successfully trialled an emotional intelligence framework to change the culture in caring for Persons with Dementia. The Butterfly Household Model of Care will revolutionise Dementia care within Australia and this will become increasingly pertinent in an environment as we head towards deregulation.
The presentation will focus on:
• A Dementia Model for the Future and the need for change to revolutionise Dementia care
• The journey of implementation to sustainability
• Outcomes and results of the emotional intelligence framework – Measuring thse success of a new model of care
• Making a difference for older Australians by breaking down the barriers between residents living with dementia


Sharon Callister

Chief Executive Officer
The Salvation Army Aged Care Plus

2:40 PM - 3:10 PM St Patrick’s Green Aged Care and Retirement Village

Matthew Fisher, Director, Greengate
Development – Lessons Learnt in Building Unique Facilities in an Inner-Urban Setting In response to an increasingly deregulated environment, Kogarah, in Sydney’s south, will be the site for Greengate’s $80 million facility that uniquely services both aged care and retirement village residents. Due for completion by late 2017, Greengate adopts an innovative model of care by developing compact high-rises in the inner-urban setting. The design offers relaxed communal spaces to reflect everyday living and promote independence. In
this session, Matthew will delve into lessons learnt and challenges faced in designing and implementing this unique user-centric facility.


Matthew Fisher


3:10 PM - 3:40 PM Networking Afternoon Tea

3:40 PM - 4:10 PM Designing Smart Homes as an Innovative Model of Care to Enable Longer Independent Living for the Aging Population

Dr Mohan Karunanithi, Group Leader – Health Services, The Australian eHealth Research Centre, CSIRO
As families and Generation Y begin to live further away from home and work full-time, and entry into residential care placements becomes scarce, providers must innovate to develop smarter homes to enable independently living and support aging parents. In this session, Mohan will discus how:
  • Ongoing care for chronic diseases management is not feasible in acute care setting of hospitals
  • Chronic disease management is only sustainable if care is delivered at the community level
  • Community care delivery can be enabled through innovative care delivery models using technology


Dr Mohan Karunanithi

Group Leader – Health Services, The Australian eHealth Research Centre

8:00 AM - AM New Initiative to Driver Greater Collaboration Between NSW Ambulance and the Aged Care Sector

Colleen Carter, Coordinator Palliative and End of Life Care, NSW Ambulance
NSW Ambulance has led the way with the development of Authorised Care Plans and Authorised Palliative Care Plans (both Adult & Paediatric) a project initially trialled with Sydney Children’s Hospital Westmead and the Aged Care Service in Southern NSW. The provision of integrated care within NSW Health is increasingly important given the aging population and the growing demand on the Health Service. Now, more than ever, all service providers, including NSW Ambulance, need to be working together to ensure that every opportunity is identified to improve outcomes for patients & increase efficiency for the Health Service.

In this session, Colleen will outline the benefits, implications and challenges of these Authorised Care Plans, how they facilitate better engagement andcollaboration with the Aged Care Sector.


Colleen Carter

Coordinator Palliative and End of Life Care
NSW Ambulance

6:40 PM - 6:50 PM Closing Remarks from the Chair