Health Facility Design and Development

8:00 AM - 9:00 AM Registration and Networking

9:00 AM - 9:10 AM Opening Remarks from the Chair

9:10 AM - 9:40 AM KEYNOTE PRESENTATION: Transforming Healthcare for Central Coast Residents by Delivering World-Class Healthcare Facilities

Andrew Montague, Chief Executive Officer, Central Coast Local Health District Fiona Wilkinson, Redevelopment Director, Central Coast Local Health District
The Central Coast Local Health District (CCLHD) is undertaking redevelopments collectively worth $548 million which will enable new treatment models, enhance future capacity and deliver next-generation health services to residents. Andrew and Fiona will reflect on their experiences from a strategy and operational perspective:

  • Wyong Hospital Redevelopment is in the planning stage with construction to start in 2019:

  1. Reflecting on the decision to not be delivered as Public Private Partnership and its impact on the morale of staff and communities
  2. Lessons learnt around prioritising what you can build and what services you can deliver within a defined budget

  • Gosford Hospital Redevelopment will see new buildings commissioned in May 2018:

  1. Challenges of a brownfield redevelopment and lessons learnt
  2. Maintaining a fully operational hospital while redeveloping entire services – operational and commissioning challenges and solutions employed

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Andrew Montague

Chief Executive Officer
Central Coast Local Health District
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Fiona Wilkinson

Redevelopment Director
Central Coast Local Health District

9:40 AM - 10:10 AM Spotlight Presentation by LCI

Supply chains in hospitals can account for as much as 30% of total hospital costs, which can have a profound impact on procurement effectiveness across capital works and Goods & Services. But how can hospitals deliver high-quality but affordable services in a continually changing market that faces sustainability pressures? This panel will explore key challenges, considerations and strategies to drive procurement effectiveness and better visibility to optimise clinical outcomes and cost savings.

  • Maintaining the dynamic balance between reducing costs and providing high quality care
  • Exploring intestate opportunities to collaborate and achieve commercial efficiencies
  • Redesigning your supplier-contractor relations through more collaborative governance
  • The role of innovation, market intelligence and data in procurement

Facilitators:

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Tracey Shearer

Chief Procurement Officer
QLD Health
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Wayne Jones

Chief Executive Officer
Northern NSW Local Health District
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Jennifer Saunders

Fixtures, Furnishings & Equipment Manager
Blacktown and Mount Druitt Hospitals Expansion Projects
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Brett Beattie

Head of Procurement
Opal Specialist Aged Care
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Brett Beattie

Head of Procurement
Opal Specialist Aged Care

Jennifer Saunders

Fixtures, Furnishings & Equipment Manager
Blacktown and Mount Druitt Hospitals Expansion Projects
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james Piplios

Group General Manager - Procurement
Healthscope

10:40 AM - 11:00 AM Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:00 AM - 11:30 AM Networking Morning Tea

INTERACTIVE DISCUSSION GROUPS: You will have the opportunity to participate in two discussions during this session

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11:30 AM - 12:50 PM Exploring New Models of Care in Nursing – Challenging Traditions & Driving Innovation

Shelley Nowlan, Chief Nursing and Midwifery Officer, QLD Health
Facilitator:
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Shelley Nowlan

Chief Nursing and Midwifery Officer
QLD Health

B

11:30 AM - 12:50 PM Greater Collaboration and Engagement with Clinicians and Patients Throughout the Design Process

Sue Matthews, Chief Executive Officer, The Royal Women’s Hospital Sherri Huckstep, Chief Experience Officer, The Royal Women’s Hospital
Facilitators:
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Sue Matthews

Chief Executive Officer
The Royal Women’s Hospital
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Sherri Huckstep

Chief Experience Officer
The Royal Women’s Hospital

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11:30 AM - 12:50 PM Applying an Integrated Model of Care to Generate a Community Feel and Experience

Brenda Ainsworth, National Director Public Hospitals, Calvary Care
Facilitator:

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Brenda Ainsworth

National Director Public Hospitals
Calvary Care

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11:30 AM - 12:50 PM Ensuring User-Centric Design: Having Consumers as Active Members and Not Passive Passengers in Quality Improvement

Scott Williams, Chief Executive Officer, North Eastern Community Hospital Australian Healthcare week provided me with
Facilitator:
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Scott Williams

Chief Executive Officer
North Eastern Community Hospital Australian Healthcare week provided me with

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11:30 AM - 12:50 PM The Role of ICT in the Early Phase of New Hospital Design and How to Avoid a Digital Hospital Disaster

Facilitator: TBD

12:50 PM - 1:50 PM Networking Lunch

1:50 PM - 2:20 PM INTERNATIONAL KEYNOTE PRESENTATION: Health City Novena Precinct – Applying Lean Hospital Design Tools Throughout the Planning and Implementation Process

Pue Kim Chong, Director – Infrastructure, Design & Innovation, Tan Tock Seng Hospital (Singapore)
The current proportion of people aged 65 and above in Singapore’s Novena area is 15 per cent, compared to the national figure of 10 per cent. In response to the rapidly-aging population, aging staff and the push for greater efficiencies under the pressure of budgetary constraints, Tan Tock Seng Hospital (TTSH) is applying innovative lean and design thinking methodologies to improve services and facilities design and support the master plan for Health City Novena; one of the largest integrated healthcare campuses in Novena, due for completion in 2030.

This session will discuss how, through care redesign, process and technology innovations, TTSH is future proofing their facilities during and iteratively throughout the planning and implementation process with the vision of building a modern multi-facility healthcare hub that embeds distinctive urban design elements and serves the needs of a rapidly-aging population in the central Singapore area.

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Pue Kim Chong

Director – Infrastructure, Design & Innovation
Tan Tock Seng Hospital (Singapore)

2:20 PM - 2:50 PM Solution Provider Session - Please contact James Hurlock on James.Hulock@iqpc.com.au

2:50 PM - 3:20 PM CASE STUDY: Redesigning in a Brownfield Site – Establishing the Interface between Digital Hospitals and Models of Care

Stephen Ayre, Chief Executive Officer, Metro South Health
Having pioneered Australia’s first integrated digital tertiary hospital that is set to transform from 1,000 to 2,000 beds by the end of 2018, a major focus for the Princess Alexandra hospital redesign was the interface between digital transformation and their models of care. Often it is the simplest things that are overlooked that can cause operational and resource inefficiencies.

Stephen will outline:

  • Salient lessons learnt around their transformation journey, including how they coped with the rapid increase in demand and bed capacity and minimised all other activity that could affect the success of their digital implementation
  • Principles of hospital redesign to accommodate new digital environments, such as the remapping and redesign of wards and medication centres
  • Rethinking your interaction with patients – theeffect fully digitised environments can have patient experience and models of care

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Stephen Ayre

Chief Executive Officer
Metro South Health

3:20 PM - 3:50 PM Networking Afternoon Tea

3:50 PM - 4:20 PM CASE STUDY: Insight into QLD Health’s Procurement Transformation

Tracey Shearer, Chief Procurement Officer, QLD Health
With a budget of over $16 Billion and over $3 Billion dedicated to goods and services, Tracey currently leads QLD Health’s procurement transformation designed to uplift capability and effectiveness of procurement within QLD Health and the public sector. A key aspect of their category management approach is to better understand their spending patterns and the influence of their spend. In this session, Tracey with discuss:

  • How they applied the category management approach to categorically organise procurement resources to specific areas of spend
  • How their procurement transformation helped them raise the effectiveness of procurement within the public sector and particularly within QLD Health
  • The challenge to deliver the most effective procurement on that spend while also driving value back into the hospital office

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Tracey Shearer

Chief Procurement Officer
QLD Health

4:20 PM - 4:50 PM CASE STUDY: Aligning People and Patient Strategies to Enhance Staff and Patient Experiences

Sue Matthews, Chief Executive Officer, The Royal Women’s Hospital Sherri Huckstep, Chief Experience Officer, The Royal Women’s Hospital
A central focus for the Royal Women’s Hospital (RWH) is how they can align people and patient strategies to create exceptional experiences for staff, patients and their families. Their program of work places the patient at the forefront by encouraging staff to set into their patients’ shoes to truly understand their needs and have greater understanding and engagement with their families. In this session, Sue and Sherri will demonstrate:

  • How they are creating a burning platform to push themselves out of their comfort zone and establish better systems and practices
  • Their thought-process for improving their systems to improve experiences, and the main lessons they have learnt so far
  • The power of their patient voices and how this is changing the conversation
  • The important role of measurement and how that is being utilised in their improvement efforts

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Sue Matthews

Chief Executive Officer
The Royal Women’s Hospital
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Sherri Huckstep

Chief Experience Officer
The Royal Women’s Hospital

4:50 PM - 5:20 PM CASE STUDY: Sunshine Coast University Hospital PPP Project – Delivering a Tertiary Teaching Hospital as an Integrated Network of Accessible Healthcare

Scott Lisle, Executive Director Sunshine Coast University Hospital program, Sunshine Coast Hospital and Health Service
The $1.8 Billion Sunshine Coast University Hospital (SCUH) will meet Queensland’s growing demand for hospital services and offer further opportunities to train local residents to be the health workforce of the future. Scott led all aspects of the project, including extensive levels of clinical engagement and clinical assessment of the whole health service’s readiness to transition into the building. This, along with their ability to successfully overcome challenges inherent to a complex timeconstraint PPP makes it one of Australia’s smoothest commissioning hospital projects to date. Scott will share the success story with particular focus on their:

  • Extensive commissioning process, in particular their emphasis on effective workforce and operational planning
  • The importance of extensively engaging and assessing clinicians throughout the design and development process
  • Change management approach to enable one of Australia’s smoothest commissioning hospital projects to date
  • Lessons learnt from the SCUH PPP which, by the sheer size and speed of the build, brought with it many grey areas and conflicting interests

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Scott Lisle

Executive Director Sunshine Coast University Hospital program
Sunshine Coast Hospital and Health Service

5:20 PM - 6:00 PM Networking Drinks

6:00 PM - 10:00 PM AHW Excellence Awards Ceremony and Dinner

Day 2

8:00 AM - 9:00 AM Registration and Networking

9:00 AM - 9:10 AM Opening Remarks from the Chair

9:10 AM - 9:40 AM KEYNOTE PRESENTATION: Insight into one of Australia’s Largest Regional Hospital Developments – The Benefits and Challenges of Greenfield Sites

Wayne Jones, Chief Executive Officer, Northern NSW Local Health District
The Tweed Shire is the latest area to benefit from the NSW Government’s pledge to enhance regional health services as part of a record hospital-building boom. With $534 Million dedicated to this Greenfield site redevelopment, the new Tweed Valley Hospital will be the largest infrastructure development on the Far North Coast of NSW and will greatly enhance health services for the region, which will experience major population growth and ageing into the future. Wayne will provide insight on:

  • The life cycle of facilities and benefits and challenges of greenfield sites, from providing maximum design flexibility to additional development costs due to poor access and connectivity
  • How they justified their business case for a capital build of this nature and successfully achieved an award of half a Billion dollars in budget allocation
  • Their vision to continually improve the quality of and access to a comprehensive range of integrated health services in partnership with key external partners

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Wayne Jones

Chief Executive Officer
Northern NSW Local Health District

9:40 AM - 10:10 AM Solution Provider Session - Please contact James Hurlock on James.Hurlock@iqpc.com.au

The world is experiencing a global aging boom. According to studies, by 2030 there will be 34 nations including Australia where more than 20% of the population is over 65, classifying Australian as a super aging nation. This panel will review the impending trends in aging and how we have addressed the growing demand so far, while focusing on:

  • How designers and planners are integrating the needs of senior citizens in the planning of new hospital facilities
  • How innovation in technology is changing the way care is provided for elderly people
  • Federal versus State agenda in health and aged care

Facilitators:

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Pue Kim Chong

Director – Infrastructure, Design & Innovation
Tan Tock Seng Hospital (Singapore)
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Scott Williams

Chief Executive Officer
North Eastern Community Hospital Australian Healthcare week provided me with
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Brenda Ainsworth

National Director Public Hospitals
Calvary Care
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Andrew Montague

Chief Executive Officer
Central Coast Local Health District

10:40 AM - 11:10 AM CASE STUDY: Examing the Operational, Commissioning and Change Management Challenges of the New Bendigo Hospital in the PPP Context

Peter Faulkner, Chief Executive Officer, Bendigo Health and Executive Director Bendigo Hospital Project, Bendigo Hospital
The $630 Million Bendigo Hospital Project is the largest regional hospital development in Victoria, incorporating the latest design and technology solutions and due for completion mid-2018. Commissioning the largescale transition from a low-tech to state-of-the-art clinical digital environment poses multiple operational and logistical challenges, with effective change management being absolutely fundamental for supporting this change.

  • Overview of the new Bendigo Hospital development
  • Overcoming challenges around commissioning a complex digital environment with particular challenges around preparing and upskilling the workforce
  • Whole of life procurement in the PPP context – communicating effectively with the private partner and challenges around procuring and delivering the project on time and on budget
  • Change management activities and mechanisms were put in place, including change champions, help portals, extensive training programs and tool kits

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Peter Faulkner

Chief Executive Officer, Bendigo Health and Executive Director Bendigo Hospital Project
Bendigo Hospital

11:10 AM - 11:40 AM Networking Morning Tea

11:40 AM - 12:10 PM CASE STUDY: Supporting the Growth and Advancement of Health and Education Super Precincts in NSW

Michael Brydon, Chief Executive Officer, The Sydney Children’s Hospital Network
The NSW Government is investing $1.62 Billion collectively for the growth and advancement of health and education in Sydney’s East and West. Dubbed “super precincts”, the Randwick and Westmead campuses will offer the opportunity to achieve seamless cross-integration and collaboration between hospitals, universities and the broader community. While supporting Sydney’s rapidly growing population and complex demographics, the super precincts will attract outstanding global talent, drive better healthcare and research and yield economic benefits for the broader Australian community. In this session, Michael will outline:

  • Their journey in planning, designing and developing the Randwick and Westmead Health and Education Precincts
  • How Westmead in particular will drive investment and job growth so that by 2036, it will transform into a globally competitive innovation district by 2036, adding $2.8 Billion per annum of economic output to the NSW economy
  • The importance of building partnerships and treating the precincts as complimentary rather than competitive

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Michael Brydon

Chief Executive Officer
The Sydney Children’s Hospital Network

12:10 PM - 12:40 PM CASE STUDY: Pioneering Delivery of Respite Care in Australia

William Appleby, Chief Executive Officer, Jewish Care Victoria
Jewish Care’s approach to respite is visionary, with a commitment towards creating a more responsive, sensitive, accessible and inclusive environment for people with disability. Jewish Care’s Coppel & Piekarski Family Disability Respite Centre in Caulfield opened in March 2016 and offers respite and community outreach programs for children, adults, disability patients and their families within three secure wings. It is a unique community-oriented model of care that is the first of its kind in Australia. In this session, William will provide insight on the:
  • Planning and development process for the collocated facility that must cater for a mix of generations, demographics, cultural/religious identity and disabilities and how they funded and operationalised it;
  • Significance of this build as a response to community desires for collocating adults & children;
  • Benefits of co-design with architects and the boarder community (end users and other service providers) to assess their architectural response; and
  • Reflecting on the impact their respite centre has had on clients & families

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William Appleby

Chief Executive Officer
Jewish Care Victoria

12:40 PM - 1:10 PM CASE STUDY: Royal Hobart Hospital Redevelopment: Getting to the Start Line on a Brownfields Site

Cheryl Carr, Deputy Project Director – Royal Hobart Hospital Redevelopment, Department of Health and Human Services Tasmania
The $689 Million RHH Redevelopment is Tasmania’s largest health infrastructure project. It is delivering a 10-storey inpatient facility in the middle of an operational hospital in Hobart’s central business district. Preconditions of construction included $50 million in refurbishment works, the relocation of 125 inpatient beds, the management of more than anticipated latent conditions and other exceptional circumstances. After years of stops and starts including an independent review commissioned by Ministerial Statement, the project is now under construction. In this session, Cheryl will discuss:

  • Old buildings, new wards and the impact of rain on prefabricated modules for an inpatient facility
  • Balancing a budget and stakeholder design requests
  • The highs and lows of delivering a public value hospital project

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Cheryl Carr

Deputy Project Director – Royal Hobart Hospital Redevelopment
Department of Health and Human Services Tasmania

1:10 PM - 2:10 PM Networking Lunch

2:10 PM - 2:40 PM CASE STUDY: Redeveloping Epworth Richmond in a Live Hospital Environment

Nicole Waldron, Executive Director, Epworth Healthcare
Epworth Richmond recently completed and opened a $170m new wing as part of an extensive site-wide redevelopment project to provide purpose-built facilities that promote collaboration between teaching, research and clinical care while continuing to deliver world-class facilities and patient treatment. Epworth is redesigning the way the hospital operates to meet the needs of the 21st century and improve patient outcomes. In this session, Nicole will discuss:

  • Epworth Richmond’s master planning process and next stages
  • Strategies to effectively manage a major redevelopment while operating a full capacity business in a residential zone
  • Overcoming complexities in stakeholder engagement and day-to-day change management
  • Technology integration projects and insight into their operating theatre expansion
  • Improving point of care through patient flow manager solutions

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Nicole Waldron

Executive Director
Epworth Healthcare

2:40 PM - 3:10 PM Extracting Value from Contracts - Our Role as a Tier 1 Client

David Sinclair, Executive Director – Capital and Asset Services, QLD Health
The Capital and Asset Services Branch (CASB) oversees the delivery of QLD Health’s 2017-18 capital budget of almost $1 Billion whist managing its $15 Billion asset base. Alignment of the budget to consumer needs while achieving value for money outcomes for all Queenslanders is CASB’s primary focus. However, where multi-millions of dollars is being spent on healthcare infrastructure across Australia, the industry continues to struggle with effectively managing their contractor relationships and procurement decisions and practices, affecting cost, standardisation and project performance. David will discuss:

  • Principles for driving value from your contracts
  • Self-reflection on how we act as clients and engage with vendors
  • How your procurement processes and decisions affect the cost, standardisation and success of your capital works

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David Sinclair

Executive Director – Capital and Asset Services
QLD Health

3:10 PM - 3:40 PM Networking Afternoon Tea

3:40 PM - 4:10 PM CASE STUDY: Design Considerations for the Construction of a HIMSS Level 6 Digital Hospital

Rod Sprenger, Technology Lead, Victorian Heart Hospital
Complexity around the construction of new hospitals in the 21st century is ever increasing, particularly if we seek to achieve HIMSS certification with an EMR upon opening. Achieving HIMSS 6 is often dependent upon the design of the facility and ensuring that technology, EMR and hospital design come together in perfect unison. The much-anticipated Victorian Heart Hospital is a prime example of this emerging trend to incorporate technology in design from the get go. In this session, Rod will discuss:

  • Aligning the building program with the ICT program
  • Specific design considerations required when implementing technology that will support EMR and a HIMSS Level 6 build
  • Key considerations and benefits of planning and designing rooms specifically for telemedicine, telehealth and other future trends

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Rod Sprenger

Technology Lead
Victorian Heart Hospital

4:10 PM - 4:40 PM CASE STUDY: Designing and Constructing a Secure Mental Health Facility to Support a Therapeutic Approach

Ben Donaldson, Manager – Procurement Capital Works, ACT Government
Dhulwa is a purpose built mental health unit providing specialised care in a secure inpatient environment. The facility will provide individually tailored programs to improve the chances of recovery for each consumer and treatment is based on a therapeutic and rehabilitation approach, rather than a correctional methodology. While Dhulwa is located off-campus, the facility has been designed to complement the existing services provided at the Canberra Hospital which include the Mental Health Assessment Unit and the Adult Acute Mental Health Inpatient Unit. In this session, Ben will outline:

  • The design phases – Site selection, concept development, prototype acceptance process
  • Construction stages – Demolition, early works, main works, post completion works
  • Stakeholder engagement – User Group coordination, working groups and community engagement
  • Project insights – Lessons learnt, closeout workshops and post implementation review outcomes

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Ben Donaldson

Manager – Procurement Capital Works
ACT Government

4:40 PM - 4:50 PM Closing Remarks by Chairperson