Digital Healthcare Day Two: 22 March 2018

8:00 AM - 9:00 AM Registration and Networking

9:00 AM - 9:10 AM Opening Remarks from the Chair

9:10 AM - 9:40 AM Digitising Key Infrastructure – How to Become a Digital Hospital

Brett Lovett, Engagement Manager, Standards Australia


Brett Lovett

Engagement Manager
Standards Australia

9:40 AM - 10:10 AM Solution Provider Session – Please contact James Hurlock on

Technology is the driving force for increased access to healthcare. Some healthcare providers are now exploring opportunities to adopt and adapt mobile technologies to a clinical environment, thus setting the foundation for greater device integration, simplifying clinical workflows and improving patient care and clinical engagement. However, such investment requires time, scrutiny and resources. How can organisations ensure an ROI in the long-run?
  • Establishing metrics for ensuring ROI
  • Core best practice principles that should define your benefits realisation management framework
  • Innovations in mobile technology and device integration with reference to current case studies and speculation around the benefits, challenges and implications


Walter Kmet

Chief Executive Officer
Western Sydney Primary Health Network

Adrian Hutchinson

Chief Nursing and Allied Health Information Officer
The Royal Children’s Hospital Melbourne

Rod Sprenger

Technology Lead
Victorian Heart Hospital

John Lambert

Clinician Technologist

10:40 AM - 11:10 AM Exploring the Challenges and Opportunities for Greater Collaboration Between Primary Health Networks and Local Health Districts

Case Study
Walter Kmet, Chief Executive Officer, Western Sydney Primary Health Network
Western Sydney Primary Health Network (WentWest) together with its partner the Western Sydney Local Health District (WSLHD) developed an innovative care model that offers comprehensive and holistic care to complex patients. This, along with their suite of digital health tools, enables a more integrated, enhanced and secure interaction between patients and their provider.

In this session, Walter to outline:
  • The role of primary health networks (PHNs) to better organise and improve capacity of primary care
  • WentWest’s experience in collaborating with WSLHD to facilitate greater integrated care since 2014 and key initiatives moving forward
  • Challenges and opportunities for greater collaboration between PHNs and local health districts
  • Unique features of their digital enablers to support a more coordinate healthcare system


Walter Kmet

Chief Executive Officer
Western Sydney Primary Health Network

11:10 AM - 11:40 AM Networking Morning Tea

8:00 AM - AM Get Ready for AI - Exploring Innovations and its Potential to Augment Clinicians and Medical Science

Keynote Presentation

12:10 PM - 12:40 PM Benchmarking Your Digital Solutions Against Best Practice to Determine Suitability and Room for Improvement

Dr Paul Bates, Chief Medical Officer, Bupa Australia and New Zealand
We are competing in an ever crowded digital market place. However, there is always a balance between what is required, what is desired and the extent to which we take action. Best practice benchmarking is a valuable exercise for improving operational efficiency and determining the suitability and effectiveness of your digital solution(s). In this session, Paul will discuss:
  • Benchmarking against best practice to ensure that you are making the right digital investment and determine how you can improve your investment
  • The importance of benefit realisation – a useful tool for estimating the value you can derive against costs of acquiring, developing and implementing
  • Finding the right business partners and remembering to solve real customer problems rather than creating solutions to the problem


Dr Paul Bates

Chief Medical Officer
Bupa Australia and New Zealand

12:40 PM - 1:10 PM Spotlight Presentation by The eHealth Consortium

1:10 PM - 2:10 PM Networking Lunch

2:10 PM - 2:40 PM Western Sydney Local Health District’s Roll-Out of Australia’s First Real Time Online Patient Experience Digital Platform

Jessica Evans, Project Officer, Patient and Carer Experience Team – Clinical Governance, Westmead Hospital
Western Sydney Local Health District (WSLHD) wanted to know about patient experience as it happened and where it happened. To do this, WSLHD implemented Australia’s first real time online digital platform that captures feedback from patients, carers and families about their experience in any WSLHD facility. Staff are able to access various reports which can show the patient and carer experience in real time, and use the data to make quality improvements large and small at either a unit, facility or a district level.

In this session, the Patient and Carer Experience Team will discuss:
  • Key challenges in implementation and how they overcame these challenges
  • Benefits of having accessibility to real time data with nurses reportedly improving noise levels by 18% in three months in one of the key wards
  • How to empower staff to own their own data and make improvements
  • How Executive level involvement assists with managing and enacting change from top down


Jessica Evans

Project Officer, Patient and Carer Experience Team – Clinical Governance
Westmead Hospital

2:40 PM - 3:10 PM Learn How Change Management, Benefits Realisation and Procurement Strategies Enabled RCH’s Big Bang Approach

Case Study
Adrian Hutchinson, Chief Nursing and Allied Health Information Officer, The Royal Children’s Hospital Melbourne
  • Extensive research and risk management before going live enables effective procurement processes
  • Insight into change management strategies, financial benefits and benefits realisation in EMR
  • Using mobility solutions and device integration as an avenue for improving the monitoring and accessibility of information throughout the implementation process and thereafter


Adrian Hutchinson

Chief Nursing and Allied Health Information Officer
The Royal Children’s Hospital Melbourne

3:10 PM - 3:40 PM Embedding Benefits Realisation in Overall Strategy to Evaluate and Realise the Benefits of Your EMR Implementation

Peter Faulkner, Executive Director Bendigo Hospital Project and Chief Nursing and Midwifery Officer, Bendigo Hospital
Successful delivery of EMR is inherently linked to benefits realisation. Bendigo Health regards it as a key business function integral to developing their business case. They defined relevant and measurable benefits supported by baseline data across the domains of financial, safety and quality and operational improvement. Benefits realisation is a useful tool
for estimating what they could derive through the implementation of the EMR in relation to these benefits.
  • Benefits realisation process for EMR implementation – overview and main learnings through process
  • Defining the benefit –the single biggest learning and single biggest trip-wire
  • Benchmarking their system for monitoring and measuring benefits against external bodies
  • Embedding Benefits Realisation Monitoring (BRM) into core business processes


Peter Faulkner

Executive Director Bendigo Hospital Project and Chief Nursing and Midwifery Officer
Bendigo Hospital

3:40 PM - 4:10 PM Networking Afternoon Tea

4:10 PM - 4:40 PM Digital Transformation for Quality and Safety: Data Driven Decision Making for Clinicians

Clair Sullivan, Consultant Endocrinologist and Medical Informatician, Princess Alexandra Hospital
Digital health is the future of healthcare. A digital hospital needs clinicians to drive a step change in quality and safety using the digital platform. Streaming clinical analytics in real time can now be used to improve clinical decision making at the bedside. This patient centred digital transformation can deliver better patient outcomes as a return on investment in health technology.

In this session, Clair will discuss:
  • Digital transformation of quality and safety
  • Digital disruption and how to manage it
  • Digital data and analytics strategy
  • Putting data into the hands of clinicians for better care


Clair Sullivan

Consultant Endocrinologist and Medical Informatician
Princess Alexandra Hospital

4:40 PM - 5:10 PM Alfred Health’s EMR Portal and Their Implementation Journey

Gordon Bingham, Chief Nursing Information Officer, Alfred Health
Alfred Health is undergoing a digital transformation and will be among the first adult hospitals in Australia to initiate a patient portal as part of their EMR, giving patients and their families greater access to health information. Their digital transformation program will affect all clinical areas with Phase 1 due for completion by the end of 2018. In this session, Gordon will outline lessons learnt to date, why the portal was a must have feature of their EMR, and key challenges during implementation.


Gordon Bingham

Chief Nursing Information Officer
Alfred Health

5:10 PM - 5:20 PM Closing Remarks from the Chair