Health Facility Design and Development

8:00 AM - 9:00 AM Registration and Networking

9:00 AM - 9:10 AM Opening Remarks from the Chair

9:10 AM - 9:40 AM KEYNOTE PRESENTATION: Transforming Healthcare for Central Coast Residents by Delivering World-Class Healthcare Facilities

Andrew Montague, Chief Executive Officer, Central Coast Local Health District Fiona Wilkinson, Redevelopment Director, Central Coast Local Health District
The Central Coast Local Health District (CCLHD) is undertaking redevelopments collectively worth $548 million which will enable new treatment models, enhance future capacity and deliver next-generation health services to residents. Andrew and Fiona will reflect on their experiences from a strategy and operational perspective:

  • Wyong Hospital Redevelopment is in the planning stage with construction to start in 2019:

  1. Reflecting on the decision to not be delivered as Public Private Partnership and its impact on the morale of staff and communities
  2. Lessons learnt around prioritising what you can build and what services you can deliver within a defined budget

  • Gosford Hospital Redevelopment will see new buildings commissioned in May 2018:

  1. Challenges of a brownfield redevelopment and lessons learnt
  2. Maintaining a fully operational hospital while redeveloping entire services – operational and commissioning challenges and solutions employed

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Andrew Montague

Chief Executive Officer
Central Coast Local Health District
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Fiona Wilkinson

Redevelopment Director
Central Coast Local Health District

9:40 AM - 10:10 AM Solution Provider Session

Supply chains in hospitals can account for as much as 30% of total hospital costs, which can have a profound impact on procurement effectiveness across capital works and Goods & Services. But how can hospitals deliver high-quality but affordable services in a continually changing market that faces sustainability pressures? This panel will explore key challenges, considerations and strategies to drive procurement effectiveness and better visibility to optimise clinical outcomes and cost savings.

  • Maintaining the dynamic balance between reducing costs and providing high quality care
  • Exploring intestate opportunities to collaborate and achieve commercial efficiencies
  • Redesigning your supplier-contractor relations through more collaborative governance
  • The role of innovation, market intelligence and data in procurement

Facilitators:

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Tracey Shearer

Chief Procurement Officer
QLD Health
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Wayne Jones

Chief Executive Officer
Northern NSW Local Health District
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Jennifer Saunders

Fixtures, Furnishings & Equipment Manager
Blacktown and Mount Druitt Hospitals Expansion Projects

10:40 AM - 11:00 AM Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:00 AM - 11:30 AM Networking Morning Tea

INTERACTIVE DISCUSSION GROUPS: You will have the opportunity to participate in two discussions during this session

A

11:30 AM - 12:50 PM Exploring New Models of Care in Nursing – Challenging Traditions & Driving Innovation

Shelley Nowlan, Chief Nursing and Midwifery Officer, QLD Health
Facilitator:
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Shelley Nowlan

Chief Nursing and Midwifery Officer
QLD Health

B

11:30 AM - 12:50 PM Greater Collaboration and Engagement with Clinicians and Patients Throughout the Design Process

Sue Matthews, Chief Executive Officer, The Royal Women’s Hospital Sherri Huckstep, Chief Experience Officer, The Royal Women’s Hospital
Facilitators:
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Sue Matthews

Chief Executive Officer
The Royal Women’s Hospital
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Sherri Huckstep

Chief Experience Officer
The Royal Women’s Hospital

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11:30 AM - 12:50 PM Applying an Integrated Model of Care to Generate a Community Feel and Experience

Brenda Ainsworth, National Director Public Hospitals, Calvary Care
Facilitator:

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Brenda Ainsworth

National Director Public Hospitals
Calvary Care

D

11:30 AM - 12:50 PM Ensuring User-Centric Design: Having Consumers as Active Members and Not Passive Passengers in Quality Improvement

Scott Williams, Chief Executive Officer, North Eastern Community Hospital Australian Healthcare week provided me with
Facilitator:
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Scott Williams

Chief Executive Officer
North Eastern Community Hospital Australian Healthcare week provided me with

E

11:30 AM - 12:50 PM The Role of ICT in the Early Phase of New Hospital Design and How to Avoid a Digital Hospital Disaster

Facilitator: TBD

12:50 PM - 1:50 PM Networking Lunch

1:50 PM - 2:20 PM INTERACTIVE KEYNOTE PRESENTATION: Health City Novena Precinct – Applying Lean Hospital Design Tools Throughout the Planning and Implementation Process

Pue Kim Chong, Director – Infrastructure, Design & Innovation, Tan Tock Seng Hospital (Singapore)
The current proportion of people aged 65 and above in Singapore’s Novena area is 15 per cent, compared to the national figure of 10 per cent. In response to the rapidly-aging population, aging staff and the push for greater efficiencies under the pressure of budgetary constraints, Tan Tock Seng Hospital (TTSH) is applying innovative lean and design thinking methodologies to improve services and facilities design and support the master plan for Health City Novena; one of the largest integrated healthcare campuses in Novena, due for completion in 2030.

This session will discuss how, through care redesign, process and technology innovations, TTSH is future proofing their facilities during and iteratively throughout the planning and implementation process with the vision of building a modern multi-facility healthcare hub that embeds distinctive urban design elements and serves the needs of a rapidly-aging population in the central Singapore area.

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Pue Kim Chong

Director – Infrastructure, Design & Innovation
Tan Tock Seng Hospital (Singapore)

2:20 PM - 2:50 PM Solution Provider Session

2:50 PM - 3:20 PM CASE STUDY: Redesigning in a Brownfield Site – Establishing the Interface between Digital Hospitals and Models of Care

Stephen Ayre, Chief Executive Officer, Metro South Health
Having pioneered Australia’s first integrated digital tertiary hospital that is set to transform from 1,000 to 2,000 beds by the end of 2018, a major focus for the Princess Alexandra hospital redesign was the interface between digital transformation and their models of care. Often it is the simplest things that are overlooked that can cause operational and resource inefficiencies.

Stephen will outline:

  • Salient lessons learnt around their transformation journey, including how they coped with the rapid increase in demand and bed capacity and minimised all other activity that could affect the success of their digital implementation
  • Principles of hospital redesign to accommodate new digital environments, such as the remapping and redesign of wards and medication centres
  • Rethinking your interaction with patients – theeffect fully digitised environments can have patient experience and models of care

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Stephen Ayre

Chief Executive Officer
Metro South Health

3:20 PM - 3:50 PM Networking Afternoon Tea

3:50 PM - 4:20 PM CASE STUDY: Insight into QLD Health’s Procurement Transformation

Tracey Shearer, Chief Procurement Officer, QLD Health
With a budget of over $16 Billion and over $3 Billion dedicated to goods and services, Tracey currently leads QLD Health’s procurement transformation designed to uplift capability and effectiveness of procurement within QLD Health and the public sector. A key aspect of their category management approach is to better understand their spending patterns and the influence of their spend. In this session, Tracey with discuss:

  • How they applied the category management approach to categorically organise procurement resources to specific areas of spend
  • How their procurement transformation helped them raise the effectiveness of procurement within the public sector and particularly within QLD Health
  • The challenge to deliver the most effective procurement on that spend while also driving value back into the hospital office

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Tracey Shearer

Chief Procurement Officer
QLD Health

4:20 PM - 4:50 PM CASE STUDY: Aligning People and Patient Strategies to Enhance Staff and Patient Experiences

Sue Matthews, Chief Executive Officer, The Royal Women’s Hospital Sherri Huckstep, Chief Experience Officer, The Royal Women’s Hospital
A central focus for the Royal Women’s Hospital (RWH) is how they can align people and patient strategies to create exceptional experiences for staff, patients and their families. Their program of work places the patient at the forefront by encouraging staff to set into their patients’ shoes to truly understand their needs and have greater understanding and engagement with their families. In this session, Sue and Sherri will demonstrate:

  • How they are creating a burning platform to push themselves out of their comfort zone and establish better systems and practices
  • Their thought-process for improving their systems to improve experiences, and the main lessons they have learnt so far
  • The power of their patient voices and how this is changing the conversation
  • The important role of measurement and how that is being utilised in their improvement efforts

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Sue Matthews

Chief Executive Officer
The Royal Women’s Hospital
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Sherri Huckstep

Chief Experience Officer
The Royal Women’s Hospital

4:50 PM - 5:20 PM CASE STUDY: Sunshine Coast University Hospital PPP Project – Delivering a Tertiary Teaching Hospital as an Integrated Network of Accessible Healthcare

Scott Lisle, Acting Chief Executive, Sunshine Coast Hospital and Health Service
The $1.8 Billion Sunshine Coast University Hospital (SCUH) will meet Queensland’s growing demand for hospital services and offer further opportunities to train local residents to be the health workforce of the future. Scott led all aspects of the project, including extensive levels of clinical engagement and clinical assessment of the whole health service’s readiness to transition into the building. This, along with their ability to successfully overcome challenges inherent to a complex timeconstraint PPP makes it one of Australia’s smoothest commissioning hospital projects to date. Scott will share the success story with particular focus on their:

  • Extensive commissioning process, in particular their emphasis on effective workforce and operational planning
  • The importance of extensively engaging and assessing clinicians throughout the design and development process
  • Change management approach to enable one of Australia’s smoothest commissioning hospital projects to date
  • Lessons learnt from the SCUH PPP which, by the sheer size and speed of the build, brought with it many grey areas and conflicting interests

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Scott Lisle

Acting Chief Executive
Sunshine Coast Hospital and Health Service

5:20 PM - 6:00 PM Networking Drinks

6:00 PM - 6:00 PM AHW Excellence Awards Ceremony and Dinner

Day 2

8:00 AM - 9:00 AM Registration and Networking