Post-Conference Workshops: Friday, 23 March 2018

Workshop A

9:00 AM - 11:30 AM Application of LEAN Tools and Design Thinking in Healthcare Infrastructure to Improve Experiences and Efficiency of Design from Initial Planning to Implementation

Pue Kim Chong, Director – Infrastructure, Design & Innovation, Tan Tock Seng Hospital (Singapore)
Health City Novena is one of the largest integrated healthcare campuses in Singapore’s Novena area. Spanning over 17 Hectares and due for completion in 2030, it will deliver a holistic and sustainable eco-system that extends beyond healthcare to encompass health services, research and education, commercial, leisure and public spaces.

You will have the opportunity to learn how Pue Kim Chong, Director of Infrastructure, Design & Innovation of Tan Tock Seng Hospital in Singapore adopted lean and design thinking strategies for the Novena development and key concepts behind the master plan.

This will be a practical and engaging exercise that allows you to use LEAN tools and design thinking methodologies to “design out” waste and improve experiences from initial planning to implementation using the Hybrid Lean and Design Thinking 3P (Product Process Preparation) approach.

Participants will get hands-on practice in:

  • Lean 101 - Current State Mapping, Ideal State Mapping and Future State Mapping
  • Examples of Lean (including 3P) projects
  • Applying Design Thinking to improve user experience
  • Design Thinking experience 101
  • Developing Persona (hands-on practice)


Pue Kim Chong

Director – Infrastructure, Design & Innovation
Tan Tock Seng Hospital (Singapore)

Workshop B

12:00 PM - 2:30 PM Having a Vigorous Change Management Approach in Place to Ensure a Smooth Transition From the Old to New Clinical Environment

Relocating into a new clinical environment, especially where the transition is on a large-scale, can be a daunting and complicated task. Change management is absolutely fundamental and acts as the ‘glue’ that keeps the business together. Change management activities and mechanisms can help maintain cultural alignment, synergies, operational efficiencies and continuation of workflow which is especially important where the transfer occurs in a live hospital environment.

A change management approach should be identified and established in the initial stages of planning and continue well into the transition. This interactive workshop offers you the opportunity to discuss among your peers your role as a leader of change and the change management activities and mechanisms you could apply to your own scenario, including extensive levels of clinical engagement and clinical assessment of the whole health service’s readiness to transition; appointing change champions to support their colleagues through the process; having a dedicated training program in place to prepare staff for the change; and developing change management tool kits and help portals to support staff during the immediate post-occupancy period.

Workshop C

9:00 AM - 11:30 AM The NHS Digital Academy – Developing Leaders to Drive Digital Innovation and Lead the New Digital Future

Dr Harpreet Sood, Associate Chief Clinical Information Officer, NHS England (UK)
The new virtual NHS Digital Academy is part of a wider plan to simplify access to care online and increase the skills of staff to be able to quickly and easily adopt new technology. Led by three of the world’s best universities, the Academy offers a prestigious programme intended to train informatics and digital leaders across the clinical and non-clinical spectrum with the right skills to boost digital innovation and.

This is your opportunity to meet with Dr Harpreet Sood, Associate Chief Clinical Information Officer of the NHS England and discuss the background and context of the formation of the
NHS Digital Academy. This interactive workshop will cover the design and detail of the curriculum and the mechanics of the Academy’s programme.

Dr Sood will give detailed perspective on how the programme was designed, the selection of the delivery partner and the types of participants the programme is expecting to attract. The workshop will also be good opportunity to discuss what makes a good CCIO and CIO and what is needed to succeed in today’schanging healthcare landscape.

Key Learning Outcomes:
  • The role and purpose of the NHS Digital Academy
  • The importance of investing in the workforce in informatics and digital health for a sustainable health system
  • Designing a programme and curriculum for informatics leadership


Dr Harpreet Sood

Associate Chief Clinical Information Officer
NHS England (UK)

Workshop D

12:00 PM - 2:30 PM Privacy Preserving Data Sharing Frameworks: Addressing the Issues of Unwilling, Unable and Not-Allowed

Dr. Ian Oppermann, Chief Data Scientist, NSW Data Analytics Centre
Many data custodians remain hesitant to share data. The main concerns are around appropriate use and interpretation of data, concerns about unintended consequences of sharing data, concerns about accidental release of sensitive data and concerns about adherence to privacy legislation. Frameworks for trusted data sharing would help address these challenges.

Secondly, aggregation of individual data is a standard approach to reduce the level of personal information in a data set. Part of data sharing challenge is that there is no way to unambiguously determine if there is personal information in aggregated data. Consequently, different levels of aggregation are used by different organisations depending on a perceived value of risk associated with the data to be shared. The implications of this can be profound when thinking of the use cases which come in and out of scope depending on the level of aggregation used.

Thirdly, concerns raised by Privacy advocates as the capability of data analytics increases. When the number of data sets used to create a service, or address a policy challenge increases to hundreds or thousands, the complexity of the problem may rapidly exceed the ability of human judgement to determine if the combined data (or the insights generated from them) contain personal information.

Led by Ian Opperman, Chief Data Scientist of the NSW Data Analytics Centre, this interactive workshop will:
  • Explore frameworks for practical data sharing
  • Help frame the challenges of data sharing and describe ongoing work related to development of “safe” data sharing frameworks
  • Give participants the opportunity to develop an understanding of major sharing challenges and the “5 Safes” framework


Dr. Ian Oppermann

Chief Data Scientist
NSW Data Analytics Centre

Workshop E

9:00 AM - 11:30 AM Learn How to Transform and Grow Your Business in a Deregulated Consumer-Driven Marketplace by Focussing on Greater Innovation, Commercialism and Change Management

Jason Howie, Chief Executive Officer, Kincare
As Australians live longer and healthier lives, it is important that as people age, they have choice about their care. CDC reform to home care packages is shaking up Australia’s traditionally led aged care system to empower consumers and create a deregulated market-based environment. Greater flexibility in choice puts more pressure on providers to adopt a commercial mindset and differentiate themselves from their competitors.

As one of the nation’s biggest for-profit home care providers, Kincare leads the way in the health services context, transforming their organisational structure, products and vision in light of reform. In this interactive workshop, Jason Howie as the Chief Executive Officer of Kincare will discuss the steps they are taking to ensure a successful transformation with a
particular focus on establishing a solid vision and strategy; typical pitfalls to be aware of; strategies about repositioning and rebranding; and how a business restructure impacts your

Key Learning outcomes:
• Understanding the strategic necessity to address external change
• The typical challenges that are likely to be encountered, and where to find solutions
• How to manage change in an ambiguous environment


Jason Howie

Chief Executive Officer

Workshop F

12:00 PM - 2:30 PM Effective Procurement and Benefits Realisation Management of Your Technology Investments

Daniel Pettman, Chief Information Officer, BaptistCare
Many technology investments are strategic and expensive yet they fail to deliver on expectations or realise their benefits. In this interactive workshop, Daniel Pettman, Chief Information Officer of BapistCare will focus on the processes that help to minimise risk when making such investments. This workshop will discuss the major components of technology procurement such as market canvassing, requirements gathering, supplier shortlisting and contract negotiation / due diligence, as well as how to stand up an organisational capability to successfully implement a selected solution.

You will also have the opportunity to learn about typical pitfalls, how to right-size the process to fit your organisation, and how we can improve our ability to realise the benefits of our technology investments and mature our processes over time.

Key Learning Outcomes:
• Typical pitfalls in technology investments
• Conducting a robust procurement process
• Implementing your selected system
• Rightsizing procurement processes for your organisation
• Realising benefits from technology investments


Daniel Pettman

Chief Information Officer