Post-Conference Workshops: Friday, 23 March 2018

Workshop A

9:00 AM - 11:30 AM Application of LEAN Tools and Design Thinking in Healthcare Infrastructure to Improve Experiences and Efficiency of Design from Initial Planning to Implementation

Pue Kim Chong, Director – Infrastructure, Design & Innovation, Tan Tock Seng Hospital (Singapore)
Health City Novena is one of the largest integrated healthcare campuses in Singapore’s Novena area. Spanning over 17 Hectares and due for completion in 2030, it will deliver a holistic and sustainable eco-system that extends beyond healthcare to encompass health services, research and education, commercial, leisure and public spaces.

You will have the opportunity to learn how Pue Kim Chong, Director of Infrastructure, Design & Innovation of Tan Tock Seng Hospital in Singapore adopted lean and design thinking strategies for the Novena development and key concepts behind the master plan.

This will be a practical and engaging exercise that allows you to use LEAN tools and design thinking methodologies to “design out” waste and improve experiences from initial planning to implementation using the Hybrid Lean and Design Thinking 3P (Product Process Preparation) approach.

Participants will get hands-on practice in:

  • Lean 101 - Current State Mapping, Ideal State Mapping and Future State Mapping
  • Examples of Lean (including 3P) projects
  • Applying Design Thinking to improve user experience
  • Design Thinking experience 101
  • Developing Persona (hands-on practice)


Pue Kim Chong

Director – Infrastructure, Design & Innovation
Tan Tock Seng Hospital (Singapore)

Workshop B

12:00 PM - 2:30 PM Having a Vigorous Change Management Approach in Place to Ensure a Smooth Transition From the Old to New Clinical Environment

Relocating into a new clinical environment, especially where the transition is on a large-scale, can be a daunting and complicated task. Change management is absolutely fundamental and acts as the ‘glue’ that keeps the business together. Change management activities and mechanisms can help maintain cultural alignment, synergies, operational efficiencies and continuation of workflow which is especially important where the transfer occurs in a live hospital environment.

A change management approach should be identified and established in the initial stages of planning and continue well into the transition. This interactive workshop offers you the opportunity to discuss among your peers your role as a leader of change and the change management activities and mechanisms you could apply to your own scenario, including extensive levels of clinical engagement and clinical assessment of the whole health service’s readiness to transition; appointing change champions to support their colleagues through the process; having a dedicated training program in place to prepare staff for the change; and developing change management tool kits and help portals to support staff during the immediate post-occupancy period.