27 - 28 March, 2019 |
ICC, Sydney, NSW

Brett Beattie


Head of Procurement
Opal Aged Care


1:50 PM Customer Experience: Improving the Customer Experience through a Journey of Uncovering Shared Value

Whether in our business or our personal lives, we have shared values, even with strangers. How do we learn what is important to our stakeholders and uncover where we have shared values for the benefit of all parties? Learn about:

  • The Opal Journey to Shared Value
  • Customer Experience Examples… The Good, The Bad and The Ugly!
  • Why supplier diversity and local content makes good sense 
  • Modern Slavery Act – creating a sustainable and ethical supplier chain free from modern slavery


Check out the incredible speaker line-up to see who will be joining Brett.

Download The Latest Agenda