27 - 28 March, 2019 |
ICC, Sydney, NSW

Georgina Chalker


Chief People & Customer Engagement Officer
Integrated Living


1:20 PM Differentiation: Get a Competitive Edge with a Customer-Centric Workforce that Recognises the Value of Direct Support Work

Integrated Living is reforming their workforce model to facilitate the growth they are experiencing, attract and retain their most valuable staff and adapt to the changing environment. Learn how to:

  • Improve reward and remuneration strategies to make support work a viable option and career choice 
  • Create progression pathways and succession plans that promote high performing Support Workers and remove the glass ceiling 
  • Shift the focus of clinical measurement and evaluation from clinical outcomes to customer satisfaction
  • Be truly Customer Direct by allowing the customer to drive your service structure and environment


Check out the incredible speaker line-up to see who will be joining Georgina.

Download The Latest Agenda