General Manager Home Services
Which delivers better care and support for older people – home care or residential? Consisting of two teams of three, this session will address some of the industry's most contentious topics in an entertaining new format.
3:20 PM Customer Experience: Using Home Care Packages to Give People the Best Quality of Living at this Stage of Life
BaptistCare looks beyond maintaining independence at home to actually achieving best quality of living for their customers. Through their Wellness Reablement program, home care packages are being creatively used for more than just domestic assistance and personal care to reengage and expand their customers’ world. Learn about:
- What “wellness” means to an individual, what does a great life look like and how does BaptistCare work with allied health to achieve it?
- Key initiatives to leverage home care more creatively, including increased use of allied health, working with external partners to look at reablement of people
- with dementia and reengaging customers through health and fitness
- Challenges when it comes to reinventing home care