27 - 28 March, 2019 |
ICC, Sydney, NSW

Sherri Huckstep


Chief Experience Officer
The Royal Women’s Hospital


2:50 PM CASE STUDY: Aligning People and Patient Strategies to Enhance Staff and Patient Experiences

A central focus for the Royal Women’s Hospital (RWH) is how they can align people and patient strategies to create exceptional experiences for staff, patients and their families. Their program of work places the patient at the forefront by encouraging staff to set into their patients’ shoes to truly understand their needs and have greater understanding and engagement with their families. In this session, Sue and Sherri will demonstrate:

  • How they are creating a burning platform to push themselves out of their comfort zone and establish better systems and practices
  • Their thought-process for improving their systems to improve experiences, and the main lessons they have learnt so far
  • The power of their patient voices and how this is changing the conversation
  • The important role of measurement and how that is being utilised in their improvement efforts


Check out the incredible speaker line-up to see who will be joining Sherri.

Download The Latest Agenda