27 - 28 March, 2019 |
ICC, Sydney, NSW

Steve Wiblin


Head of Clinical Strategy and Development
Allity


3:50 PM Customer Experience: How to Improve Customer Experience and Personalised Care through an Innovative Program on Inter-Generational Collaboration

Allity recently won an innovation award for developing an inter-generational program whereby 16 high school students interviewed residents 2-3 times a week for entire semester before publishing a narrative about the residents’ life story. Steve will discuss how they successfully ran their program and the benefits that ensued from creating a bond between student and resident:

  • Enhancing customer experience – being able to understand individuals on a deep and connected level allows Allity to plan and tailor care around what’s most important to them
  • Collaboration with high school students exposes them to life as a carer in the aged care sector, while also enlivening residents by enriching their social contact with the new generation 
  • Addressing challenges around residents feeling confronted to talk about particular stories and supporting a 16-17 year old to communicate effectively


Check out the incredible speaker line-up to see who will be joining Steve.

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