Chief Executive Officer
Goodwin Aged Care
Aged care has become increasing consumer-centric with Stage 2 of the CDC reform being extended to June 2020. The next wave of reform intends to integrate the Home Care Packages Programme and the Commonwealth Home Support Programme into a single care at home programme to further simplify the way that services are delivered and funded. Are we ready for what’s next?
- Leaders’ role in leading a culture for change in this highly competitive and changing environment
- Implementing efficiencies through procurement – Driving productivity, cost and energy efficiencies through regular review of your pricing structure and contracts
- Leading a change in perception to erode the stigma on working in a nursing home environment and attract and retain the younger generation
Having spent more than 18 months implementing a new business model in response to CDC reform, Goodwin Aged Care goes back to the basics to evaluate the success and impact of their business model and service offerings. A key factor of their evaluation process is reassessing their purpose; customer demographic and geographic; and models of care. In this session, Sue will provide insight on how they go about evaluating the success of their implementation and the significance of:
- Going back to the basics – What is our purpose? Do our actions align with our vision? What is our differentiator?
- Key metrics for evaluating the success and impact of your business model and product
- Stakeholder engagement and collaboration in assessment can ensure relevance and suitability of your models of care and service offerings
- Look toward technology – What can you leverage to improve the digital experience?