27 - 28 March, 2019 |
ICC, Sydney, NSW

Daniel Gray


Recreation Manager
Wintringham


2:40 PM Customer Experience: Enhance Customer Service by Effectively Using and Presenting Real Time Data to Staff

Learn how Wintringham collects and evaluates practical data in real time to generate personalised programs that blend elements of recreation and leisure counselling:

  • How they created an app to increase efficiencies and continuously collect data in real time to gather trends on buyer preference 
  • The relationship between human assessments and data evaluation – Using data in conjunction with face to face assessments
  • Presenting the data in ways that engage the user via user friendly portals and data visualisation
  • Addressing challenges around technology through trial and error with end users and gathering staff input during the evaluation process


Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda