Chief Operating Officer
BlueCross Sapphire Care
Which delivers better care and support for older people – home care or residential? Consisting of two teams of three, this session will address some of the industry's most contentious topics in an entertaining new format.
10:10 AM Operational Efficiency: The Sapphire Care BlueCross Merger – Take a Closer Look at The End Product and Their Journey
Not only has the merger developed a stronger brand and market presence, it will also save them $3 Million. Learn about their journey and:
- What worked and what didn’t work, from people to cost to systems
- The interplay between synergies in culture and goal alignment that made change easier to manage
- The end product and cost vs. benefit analysis, with cost efficiencies being a key driver