Director Regional Service Centres
10:10 AM Cross Industry Panel Discussion: Technologies that Improve Customer and Employee Experience
Hospitals are striving to transform their spaces and services to be less clinical and more customer-centric.
This panel is a mix of hospitality and tertiary education, giving you insight into how other industries are using digital to improve experiences, while sharing key lessons learnt that can be adapted to healthcare. Hear how:
- Crown Group is integrating digital and mobile technology into their hotel rooms to create a customer facing experience mobile technology to give guests access to information and services no matter where they are staying
- Service NSW is finding ways to creatively use new and existing digital platforms to be more customer facing and customer focused in how they deliver services across the state
- Western Sydney University is using insights to inform future customer experiences that will be enabled by technologies such as advanced data analytics and AI