Pue Kim ChongDirector – Infrastructure, Design & Innovation
Tan Tock Seng Hospital (Singapore)
Ms.Chong Pue Kim is a currently a Director (Infrastructure 3P, Design Thinking & Innovation) at TTSH/NHG.
In addition to leading infrastructure technology assessment and innovations for HealthCity Novena, she also works with multi-disciplinary teams to redesign care using a hybrid lean and design thinking methodology.
She has more than 15 years’ experience in quality and process improvement efforts in healthcare, civil service and manufacturing industries.
She is also a 6 sigma Black Belt with experience in implementing Innovations, SQC, SIC, ISO 9001, 14001, OHSAS 18001 and Joint Commission International Accreditation projects.
She obtained her MSc (Industrial and System Engineering) from National University of Singapore and BEng (Mechanical) from Nanyang Technological University, Singapore.
2:20 PM INTERNATIONAL KEYNOTE PRESENTATION: Health City Novena Precinct – Applying Lean Hospital Design Tools Throughout the Planning and Implementation Process
The current proportion of people aged 65 and above in Singapore’s Novena area is 15 per cent, compared to the national figure of 10 per cent. In response to the rapidly-aging population, aging staff and the push for greater efficiencies under the pressure of budgetary constraints, Tan Tock Seng Hospital (TTSH) is applying innovative lean and design thinking methodologies to improve services and facilities design and support the master plan for Health City Novena; one of the largest integrated healthcare campuses in Novena, due for completion in 2030.
This session will discuss how, through care redesign, process and technology innovations, TTSH is future proofing their facilities during and iteratively throughout the planning and implementation process with the vision of building a modern multi-facility healthcare hub that embeds distinctive urban design elements and serves the needs of a rapidly-aging population in the central Singapore area.
10:10 AM PANEL DISCUSSION: The Age Question: How Are Our Healthcare Facilities Responding to the Needs of an Aging Population?
The world is experiencing a global aging boom. According to studies, by 2030 there will be 34 nations including Australia where more than 20% of the population is over 65, classifying Australian as a super aging nation. This panel will review the impending trends in aging and how we have addressed the growing demand so far, while focusing on:
- How designers and planners are integrating the needs of senior citizens in the planning of new hospital facilities
- How innovation in technology is changing the way care is provided for elderly people
- Federal versus State agenda in health and aged care
9:00 AM Application of LEAN Tools and Design Thinking in Healthcare Infrastructure to Improve Experiences and Efficiency of Design from Initial Planning to Implementation
Health City Novena is one of the largest integrated healthcare campuses in Singapore’s Novena area. Spanning over 17 Hectares and due for completion in 2030, it will deliver a holistic and sustainable eco-system that extends beyond healthcare to encompass health services, research and education, commercial, leisure and public spaces.
You will have the opportunity to learn how Pue Kim Chong, Director of Infrastructure, Design & Innovation of Tan Tock Seng Hospital in Singapore adopted lean and design thinking strategies for the Novena development and key concepts behind the master plan.
This will be a practical and engaging exercise that allows you to use LEAN tools and design thinking methodologies to “design out” waste and improve experiences from initial planning to implementation using the Hybrid Lean and Design Thinking 3P (Product Process Preparation) approach.
Participants will get hands-on practice in:
- Lean 101 - Current State Mapping, Ideal State Mapping and Future State Mapping
- Examples of Lean (including 3P) projects
- Applying Design Thinking to improve user experience
- Design Thinking experience 101
- Developing Persona (hands-on practice)